Our Support Team is Here for You
Check out our Help Docs and see our most helpful articles below.
Need a hand? Contact our support team by phone or email.
Getting Setup
- High/Medium/Low Case Priority in FuseDesk
- What are Case Tags?
- Connecting FuseDesk to Ontraport
- Connecting FuseDesk to Infusionsoft by Keap
- Connecting FuseDesk to ActiveCampaign
- Case Ratings and Feedback in FuseDesk
- Automatically Ignored Emails in FuseDesk
- Creating New Cases with the FuseDesk WordPress Plugin
- Why does FuseDesk need my KeapID and Password?
- Email Forwarding with Microsoft Office 365
- Why is my Infusionsoft API Key invalid?
- Installing FuseDesk’s free WordPress Plugin
- Upgrading from Desk.com to FuseDesk for Infusionsoft
- How do I Import Data to FuseDesk from another Help Desk?
- How do I change my profile photo in FuseDesk?
- Setting an Outbound CallerID
- How Do I Ignore Authorize.net Receipts Using Email Rules?
- Phone Tag Voicemails in Infusionsoft
- Vocalocity (Vonage Business) Voicemails in Infusionsoft
- Packet 8 8×8 Voicemails in Infusionsoft
- Ring Central Voicemails in Infusionsoft
- PATLive Messages in Infusionsoft
- Google Voice Voicemails in Infusionsoft
- Grasshopper Voicemails in Infusionsoft
- Voicemails in FuseDesk and Infusionsoft
- How Can I Have My Legacy Web Form Automatically Create A Ticket In FuseDesk
- Appointment Automation – Appointment Core
- How Do I Leverage Campaign Builder?
- What is the Best Way to Track and Master Customer Feedback?
- How do I link FuseDesk to my WordPress Membership Site?
Setting Up Your Team
- Setting Chat and Call Availability in FuseDesk
- Password Expiry in FuseDesk
- Login to FuseDesk with a KeapID
- Data Retention and Privacy Settings in FuseDesk
- Favorites in FuseDesk
- When do FuseDesk Passwords Expire?
- How can non-Infusionsoft Users access FuseDesk?
- Do FuseDesk Reps Need to be Infusionsoft Users?
- FuseDesk Departments for Your Brands and Product Lines
- What permissions do my help desk reps need in Infusionsoft?
- Can I setup individual email addresses for my team members?
- Kaizen and Continuous Never Ending Improvement
- Live Team Collaboration and Presence
- How do I change my profile photo in FuseDesk?
- How Do I Leverage Campaign Builder?
- How do I change the department that cases are assigned to when I take a case?
- How do I change my FuseDesk password?
- How do I configure my Departments?
- How can I view the history of case status changes?
- How do I edit support reps?
- How do I restrict which cases a rep can view?
- Managing Your Support Rep Logins
- How do I setup Admin level rights in Infusionsoft?
- Are Notes Visible to Customers?
- Which LoggedInUser fields are supported in Templates?
- How do I Delete or Remove a Rep?
- How do I Download Data from my Reports
- How do I modify what reps are in each department?
- How do I login to FuseDesk?
- How do I add users to FuseDesk?
Departments
- Adding a Footer to All Sent Emails
- Renaming a Department
- Favorites in FuseDesk
- MasterMind Call: December, 2016
- FuseDesk Departments for Your Brands and Product Lines
- Kaizen and Continuous Never Ending Improvement
- MasterMind Call: January, 2016
- How Do I Leverage Campaign Builder?
- MasterMind Call: May, 2014
- How do I Customize the Ratings and Feedback System?
- How do I change the department that cases are assigned to when I take a case?
- How do I configure my Departments?
- Managing Your Support Rep Logins
- How do Departments Help Me?
- How do I Download Data from my Reports
- How do I Add Departments?
- How do I modify what reps are in each department?
- How do I set a Department Specific reply template?
- What Reports are Available in FuseDesk?
Automations
- What are Case Tags?
- Case Idle Automations
- Live Chat Automation in FuseDesk
- Editing Automations in FuseDesk
- Automations in FuseDesk
- Automations for Unassigned Emails
- How do I setup Email Forwarding?
- Setting up a Sales Pipeline in FuseDesk
- Setting up a Kanban Board in FuseDesk
- Leverage FuseDesk Reports to Get Budget and Headcount
- Coaching Support Reps with Slack
- Workflow Automation in FuseDesk
- Post-Purchase Welcome Calls
- Net Promoter Score (NPS) – Personal Follow Up
- Membership VIP Support
- Membership Retention Automation
- Convert Feedback to Testimonials
- Automation Recipe: Upgrade Membership
- Automation Recipe: Cancelling a Membership or Subscription
Chat
- Adding FuseDesk Live Chat to Leadpages
- Adding FuseDesk Live Chat to a Squarespace Website
- Connect Instagram to FuseDesk Chat
- Connecting WhatsApp to FuseDesk with Twilio
- Setting Chat and Call Availability in FuseDesk
- Live Chat First Question Asked Reporting
- Managing Blocked Numbers, Emails, and Visitors
- Configuring Inbound Phone Calls with Twilio in FuseDesk
- How do I connect FuseDesk to Twilio?
- View Recently Closed Chats
- Can Website Visitors Upload Attachments to an Offline Message?
- Blocking a User in Chat
- Adding FuseDesk Live Chat to a ClickFunnels Page
- Adding FuseDesk Live Chat to a GoDaddy Website
- Adding FuseDesk Live Chat to a CustomerHub Next Membership Site
- Adding FuseDesk Live Chat to a Webflow Site
- Adding FuseDesk Live Chat to a Kajabi Website
- Connecting Twitter to FuseDesk
- Data Retention and Privacy Settings in FuseDesk
- MemberPress for WordPress and FuseDesk for Help Desk and Live Chat
- LearnDash and FuseDesk for LMS Help Desk and Live Chat
- Setting Meta Data for Live Chat Visitors
- Opening FuseDesk’s Live Chat Widget with Javascript
- Live Chat Uploading Images
- Connecting Facebook Messenger to FuseDesk
- Live Chat Automation in FuseDesk
- Adding FuseDesk Live Chat to a Shopify
- Snippets
- Emojis in FuseDesk Chat
- Setting Live Chat Availability Hours
CRM Integration
- Finding Your Keap App Name and API Key
- CRM Orders for Contacts in FuseDesk
- CRM Payments for Contacts in FuseDesk
- CRM Subscriptions for Contacts in FuseDesk
- CRM Invoices for Contacts in FuseDesk
- Connecting FuseDesk to Ontraport
- Disconnecting FuseDesk from your CRM
- Connecting FuseDesk to Infusionsoft by Keap
- Connecting FuseDesk to ActiveCampaign
- When do FuseDesk Passwords Expire?
- How do I add users to FuseDesk?
If you’re a developer, make sure to check out our API docs.