Can The Right Helpdesk Grow Membership?
An easy to use, membership site powered, service platform for all channels. From your first hundred members to tens of thousands—and beyond!
FuseDesk Helps Membership Site Businesses just like yours.
Reduce returns, refunds, and chargebacks. Increase Customer Lifetime Value. Keep your members with you longer.
Built for Membership
Standout from the competition and connect with your members right where they are with integrated Live Chat, New Case Forms, and more.
Empower your team to easily upgrade, downgrade, cancel, sell, and manage memberships right from live chat or a case.
Keep members smiling.
Reports help predict what keeps your members happy so you can increase retention and customer lifetime value.
FuseDesk Works With Your Membership Site Platform
CRM Automation. Simply.
Empower your support team to service your members with ease and without ever jumping into your CRM or Membership platform. Right from within FuseDesk, you can apply CRM Tags and run CRM Automation to upgrade members, cancel memberships, downgrade memberships, add cancelled members to a reactivation campaign, and more.
Retain New Members
When a new member reaches out to your team, they expect an answer. Quick. Our configurable colored “gemstones” on the side of FuseDesk show you at a glance which departments and reps are staying on top of their cases – and where help might be needed.
Membership Site Integrated
With FuseDesk’s free WordPress plugin, your members can easily create a new case just by typing their question.
Even better, if we find a post on your site that might answer their question, we provide them a link directly to the post saving your team from answering common questions you’ve already answered!
At a Glance Subscriptions
Empower your team to know what subscriptions your members have, what has been paid, and when their membership renews. FuseDesk provides all the CRM subscription and billing information your team needs without jumping between systems.
“Yesterday I felt like I was in customer support hell. Today I have a glimpse of paradise. I had been praying for a vision of what good customer support would be like and today I got it.”
That’s from a former Z*****k-using Customer Support Manager one day after being walked through FuseDesk.
FuseDesk caught my eye and I’ve fallen in love in implementation. More importantly, my client’s Customer Support Manager has fallen in love. She sees the huge gains over Z*****k – the bulk replies, the immediate access to the contact record, the access to Infusionsoft email templates.
Not only is her life getting easier before her eyes, but we can see how we can deliver sub-hour response times with quickly-trained CS staff for the first time ever.
And I, as the consultant, expect our next launch to go waaaay better because people will be getting fast responses and our CS staff won’t be overwhelmed when I generate 10,000 leads.
Brian KeithInfusionsoft Certified Consultant Who Looks Really Smart To His Client
Membership Site Help Desk Frequently Asked Questions
YES! Our free WordPress plugin links your WordPress based membership site directly to your FuseDesk app.
We integrate wonderfully with AccessAlly, Memberium, WishList Member, WisP, CustomerHub, iMember360 and any other WordPress based Membership Site based platform.
Yes! FuseDesk’s native live chat can embed directly into your Membership Site allowing your prospective members and existing members to get the help they need. In fact, logged in members don’t even need to say who they are. FuseDesk already knows their name, email, CRM contact ID, and more allowing your team to help your members fast.
FuseDesk was built for, on top of, and around CRM (like Infusionsoft by Keap, Keap, ActiveCampaign, Ontraport, etc…) and integrates deeply. For example, your team logs into FuseDesk using their CRM credentials, all contact data is linked to CRM, your team can access CRM templates, tags, automation, and more! Take a deeper look Inside FuseDesk to learn more.
Yes! FuseDesk works great with virtual teams. With our Team Presence, everyone can see who on your team is online, on a call, wrapping up a call, or offline at any given moment. You can also see what each team member is up to and with the Recent Activity Feed, support managers and business owners can keep an eye on the live play-by-play of support activity. Times are event relative which keeps things clear in any timezone around the world.
FuseDesk is billed per seat and ranges from $59/mo down to $39/mo per seat used. You only need one seat per team member handling cases in FuseDesk, so not everyone in your firm will need a seat.
Check out FuseDesk Plans and Pricing to learn more.
FuseDesk is FREE to try with no credit card required and no time limit!
The first and only helpdesk you’ll ever need.
Focus on your members, not your software. Try FuseDesk absolutely free. No credit cards. No time limit. No obligations. You’re going to love FuseDesk, the new way to helpdesk.