Helping Your Support Team FuseDesk
Your Support Team is your Front Line
The less time your team wastes jumping up and back between multiple systems, the more time they can spend helping your customers and enjoying what they do!
Log into FuseDesk with an InfusionsoftID
With our LoginSync technology, your Customer Support Team can instantly log into FuseDesk using their InfusionsoftID and password. No need to set up users manually in FuseDesk and no new passwords for your team! As you grow, new reps quickly and easily learn two simple screens in FuseDesk and they’re off and running without needing to learn all the ins and outs of Infusionsoft.
Leverage Infusionsoft Templates
Access all of your existing Infusionsoft templates right inside of FuseDesk and create new custom reply templates to handle your most frequently asked questions. Using the powerful mergefields and automation links built into Infusionsoft, you can personalize your emails, include custom fields such as a customer’s username and password to access a membership site, embed automation links so you can track who clicks on the links you include and more.
Automate Infusionsoft right from a support ticket
Leverage the full power of Infusionsoft by running automation and action sets on a contact right from FuseDesk. Need to cancel a subscription, untag someone as a current customer, tag someone as a past customer, remove their site access, and add them to a reactivation campaign? Easy! One Click runs an action set AND saves the results of the action set to their case history.
Easier System = Happier Team
The easier a system is for your team to learn and use, and the more your team can leverage, the less time they waste, the more they can focus on your customers, and the happier they are.
Happier Support Teams work harder, handle more cases, and take better care of your customers.