Creating New Cases with the FuseDesk WordPress Plugin

Once you've installed FuseDesk's free WordPress plugin, to allow folks to open a new support case, use the [fusedesk_newcase] shortcode on a page. This will display a form to create a new case. [fusedesk_newcase] works perfectly by itself, but also supports the following optional parameters: department: The ID of the department to assign the case [...]

2017-05-22T15:35:54+00:00 Cases, Setup|0 Comments

Email Forwarding with Microsoft Office 365

To setup email forwarding with Microsoft Office 365, follow these simple steps: Log in to your Exchange Admin Center. In the Recipients section, click Contacts. Click the Plus Sign (+) to add a New Contact For the Display Name, enter FuseDesk For the External Email Address, enter where YOURAPPNAME is the name of your FuseDesk/Infusionsoft app Click [...]

2016-03-28T15:49:34+00:00 Setup|0 Comments

Why is my Infusionsoft API Key invalid?

If you're getting errors about your Infusionsoft API Key being invalid, there are a few things that could be causing this issue. First, make sure that you have an Encrypted API key set in your Infusionsoft application. In Infusionsoft, navigate to Admin | Settings, click on Application on the left, and scroll down to Encrypted [...]

2016-02-19T15:34:59+00:00 Help, Setup|0 Comments

Installing FuseDesk’s free WordPress Plugin

FuseDesk works beautifully with your WordPress site and helps your website visitors easily open new support tickets directly into FuseDesk. If you are using a supported Membership Site like iMember360, Wishlist, Memberium, or WisP, we'll even pre-fill in all the members information so they just have to write their question. And... logged in members can view [...]

How Do I Ignore Receipts Using Email Rules?

One of the most powerful automations in FuseDesk is the ability to run automation on inbound emails.  Some emails - like receipts - aren't support related emails and shouldn't be coming into your support queue. There are two ways to handle these "non case" emails so you and your team can stay focused on actual customer inquiries. [...]

2015-09-10T21:27:42+00:00 Help, Setup|0 Comments