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Case Ratings and Feedback in FuseDesk

FuseDesk can automatically follow up with your customers after you close their case and ask them for feedback. Simple head to Departments under Settings and select a department to configure. Head on down to Ratings and Feedback. The Feedback Delay determines how long after a case is closed you’d like us to ask for feedback. By default [...]

Favorites in FuseDesk

FuseDesk allows you to quickly and easily find your favorite case tags, email templates, note templates, Infusionsoft tags, Infusionsoft legacy Action Sets, and more right where you need them most without having to search for or scroll to what you need. Favorites in FuseDesk can be set both at the department level as well as [...]

Moving Authorize.net Receipts out of FuseDesk

Authorize.net receipts (like PayPal receipts, order confirmations, and many other "notification" like emails) aren't support tickets and shouldn't be cluttering up your help desk. To send your authorize.net receipts somewhere besides FuseDesk: Log into your Authorize.net Merchant Interface at https://account.authorize.net Click User Profile in the main left side menu. Click Edit Profile Information. Change the [...]

What are Case Tags?

In FuseDesk, individual cases can have Case Tags which allow you to track cases on a given topic. Case Tags in FuseDesk are different from Contact Tags in Infusionsoft as Case Tags are applied to individual cases whereas Infusionsoft Tags are applied to Contacts. Suppose a customer emails you with a glowing testimonial. You might [...]