If you'd like to keep tabs on a case that isn't yours, you can now watch a case in FuseDesk! To watch a case, click on the eye icon in the top of the case. To stop watching a case, click the icon again. When you're watching a case, you'll be notified of new activity Keep Reading...
As a rep, you can set yourself to be available for chat and or calls right from the sidebar in FuseDesk. Next to your name, click the Chat icon to enable or disable chat availability. Click the Phone icon to enable or disable chat availability. When unavailable for chats or calls, you won't be notified Keep Reading...
Are you working at Night? Looking for a Dark Mode in FuseDesk to make everything easier on your eyes? Look no further than FuseDesk's Dark Mode option! If you have our dark theme enabled (either manually or automatically) on your operating system, FuseDesk will automatically match your current setting. Either way, you can cycle FuseDesk Keep Reading...
FuseDesk allows you to quickly and easily find your favorite case tags, email templates, note templates, Infusionsoft tags, Infusionsoft legacy Action Sets, and more right where you need them most without having to search for or scroll to what you need. Favorites in FuseDesk can be set both at the department level as well as Keep Reading...
