Convert more prospects right on your Leadpages landing pages, sites, and popups using our native live chat. Adding FuseDesk's Live Chat to your Leadpages page, sites, and popups can be done easily following our guide below. Ideally, you'd use Google Tag Manager, but if you're not, you can add our live chat natively with Leadpages. Keep Reading...
Connect with your prospects and customers right on your Squarespace site using our native live chat. Adding FuseDesk's Live Chat to your Squarespace site can be done in one of three ways. Ideally, you'd use Google Tag Manager, but if you're not, you can add our live chat natively with Squarespace. Adding Live Chat to Keep Reading...
Connect to your customers with Instagram DM right in FuseDesk chat! To get started, in FuseDesk, head to Settings, Chat Settings. If you've already connected FuseDesk to Facebook, you can simply click to edit your Facebook settings and then click Edit Connections to configure which Instagram accounts and Facebook Pages you want to connect to Keep Reading...
In addition to SMS and two way calling, you can use your existing Twilio numbers with WhatsApp right in FuseDesk! To get started, first setup WhatsApp in Twilio. Note that this is a multi-step process and can be a little complicated. If you need a hand, we're happy to help. Once you have created your Keep Reading...
When you receive an incoming call to your FuseDesk app, you can do far more than just play back text to speech for each of your prompts. You can record - or even upload! - your own audio for all the prompts like your inbound call greeting, voicemail prompt, transferring notification, and more. To get Keep Reading...
Beyond just transferring calls to others agents online, you can also directly transfer a caller to an unavailable rep's voicemail. To send a caller to voicemail, click the same transfer button while on a call. Below the list of online/available reps, you'll see Unavailable reps. Simply choose an unavailable rep and the call will be Keep Reading...
How many of your incoming calls get through to one of your team members? How often do they go to voicemail because no team members are online or available? Now you can find out in your FuseDesk Call Disposition report! You'll find your new Call Disposition report under the Call category in Reports. Incoming calls Keep Reading...
As a rep, you can set yourself to be available for chat and or calls right from the sidebar in FuseDesk. Next to your name, click the Chat icon to enable or disable chat availability. Click the Phone icon to enable or disable chat availability. When unavailable for chats or calls, you won't be notified Keep Reading...
What are you website visitors most often reaching out to your team about on Live Chat? Find out in our First Question Asked report in FuseDesk. From Reports choose First Live Question Asked from under Chat reports. This will show you all messages sent by website visitors before your team responded. You then have one-click Keep Reading...
Need to transfer a call to a colleague? Escalate a call to a manager? Route a call to the right person? Now you can! Easily transfer a call to a colleague in FuseDesk by clicking the Transfer button while in a call and picking a colleague to transfer the call to. In addition to picking Keep Reading...
