How do I connect FuseDesk to Twilio?

Ready to link up Twilio so you can reply to SMS chats right in FuseDesk? In FuseDesk, click into Chat Settings under Settings and then click Create New on the Twilio tile. You'll need your Account SID as well as your Auth Token both of which you can find in your Twilio Console. After you've Keep Reading...

View Recently Closed Chats

By default, when you're viewing your list of chats, we show you unassigned and active chats. If you're looking for a recently closed chat, however, you can click on the View Recently Closed Chats link at the bottom of the chats list. This will quickly show you all chats that were recently closed!

Blocking a User in Chat

Sometimes as a rep you might find yourself in a spammy chat and want to not just end the chat but prevent that user from starting another chat with you again. In FuseDesk you can easily block a user right from your Chat View. At the bottom of the chat, simply click the Block User Keep Reading...

Adding FuseDesk Live Chat to a GoDaddy Website

You can easily add FuseDesk's Live Chat to your website built using the GoDaddy Website Builder. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Live Chat to Keep Reading...

Adding FuseDesk Live Chat to a CustomerHub Next Membership Site

Adding FuseDesk's Live Chat to your CustomerHub Next Membership Site can be done in one of three ways. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Live Keep Reading...

Adding FuseDesk Live Chat to a Webflow Site

Adding FuseDesk's Live Chat to your Webflow powered site can be done in a few ways. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Live Chat to Keep Reading...

Adding FuseDesk Live Chat to a Kajabi Website

Delight your customers. Convert more prospects. Add FuseDesk's Live Chat to your Kajabi Website in one of two ways. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Keep Reading...

Connecting Twitter to FuseDesk

Easily connect Twitter to FuseDesk so that you can chat on-one-on with your prospects and customers over Twitter Direct Message (DM). Twitter is available for FuseDesk Enterprise apps. Adding an Account To add Twitter to your FuseDesk app, head to Settings, Chat Settings, and click on Create New... for Twitter. You'll be redirected to Twitter Keep Reading...