FuseDesk Chat

//FuseDesk Chat

How can I tell if an SMS Text Message was Delivered?

FuseDesk Chat Messages may be able to show you the delivery status of a message, i.e. if it was sent, delivered, or encountered an error during delivery. Delivery Status is only supported by some platforms and if we have delivery data, we'll show it to you in the chat view. While a message is sending [...]

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based [...]

How do I send a new SMS/Text from a Case?

,Note: At this time SMS is invite only, but... you can Contact Us and request early access to SMS if you're interested! You can easily send a new outbound SMS/Text message to your customer right from a case in FuseDesk. Click on the SMS tab on the Case Actions, write your message, and click Send! Alternatively, [...]

Pre-Setting a Visitor’s Name on Live Chat

If you already know some information about your website visitors, for example if they're logged into your membership site, you can easily pre-set their name for Live Chat using some ninja Javascript code. To make sure your code runs after our live chat has had a chance to initialize, use our FuseDesk Chat Namespace (FuseDeskChatNS) [...]

2019-03-19T16:59:42+00:00Live Chat|0 Comments

Adding FuseDesk Live Chat to WordPress with the FuseDesk Plugin

Adding FuseDesk's Live Chat for Keap and Infusionsoft to your WordPress site can be done with FuseDesk's free WordPress plugin. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Chat + button Configure your chat widget [...]

Adding FuseDesk Live Chat to Infusionsoft and Keap Landing Pages

Adding FuseDesk's Live Chat to your Infusionsoft and Keap Landing Pages can help you to increase conversions by answering your prospects questions before they opt-in. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed code. Login to your FuseDesk App and click Chat Settings under Settings Click the green Live [...]

Adding FuseDesk Live Chat to Infusionsoft Order Forms and Shopping Carts

Adding FuseDesk's Live Chat to your Infusionsoft by Keap Order Forms, Order Form Themes, and Shopping Cart Themes can help you to increase conversions by answering your prospects questions at their point or purchase. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed code. Login to your FuseDesk App and [...]

Adding FuseDesk Live Chat to WordPress

Adding FuseDesk's Live Chat for Keap and Infusionsoft to your WordPress site can be done in a few easy steps. The easiest way is with our free WordPress Plugin. The instructions below are if you don't have our plugin installed. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed [...]