Live Chat

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based [...]

Pre-Setting a Visitor’s Name on Live Chat

If you already know some information about your website visitors, for example if they're logged into your membership site, you can easily pre-set their name for Live Chat using some ninja Javascript code. To make sure your code runs after our live chat has had a chance to initialize, use our FuseDesk Chat Namespace (FuseDeskChatNS) [...]

2019-03-19T16:59:42+00:00Live Chat|0 Comments

Adding FuseDesk Live Chat to WordPress with the FuseDesk Plugin

Adding FuseDesk's Live Chat for Keap and Infusionsoft to your WordPress site can be done with FuseDesk's free WordPress plugin. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Chat + button Configure your chat widget [...]

Adding FuseDesk Live Chat to Infusionsoft and Keap Landing Pages

Adding FuseDesk's Live Chat to your Infusionsoft and Keap Landing Pages can help you to increase conversions by answering your prospects questions before they opt-in. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed code. Login to your FuseDesk App and click Chat Settings under Settings Click the green Live [...]

Adding FuseDesk Live Chat to Infusionsoft Order Forms and Shopping Carts

Adding FuseDesk's Live Chat to your Infusionsoft by Keap Order Forms, Order Form Themes, and Shopping Cart Themes can help you to increase conversions by answering your prospects questions at their point or purchase. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed code. Login to your FuseDesk App and [...]

Adding FuseDesk Live Chat to WordPress

Adding FuseDesk's Live Chat for Keap and Infusionsoft to your WordPress site can be done in a few easy steps. The easiest way is with our free WordPress Plugin. The instructions below are if you don't have our plugin installed. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed [...]

Adding FuseDesk Live Chat with Google Tag Manager

Adding FuseDesk's Live Chat for Keap and Infusionsoft to your site using Google Tag Manager can be done in a few steps. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed code. Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Chat + [...]

How do I set my Chat Availability in FuseDesk?

When FuseDesk Live Chat is active, you'll see a Chats tab in your FuseDesk sidebar and a chat icon right under your name at the top of the sidebar. Clicking the chat icon by your name will toggle your availability on and off. When you login to FuseDesk, you'll want to actively toggle yourself as [...]

How can I customize FuseDesk’s Live Chat for Infusionsoft?

FuseDesk's native Live Chat for Infusionsoft allows you to customize the appearance of the chat widget as well as a few other settings. First, make sure you setup a new Live Chat configuration. Then, click into it to customize your chat widget options. Default Chat Department Live Chat Widgets can be linked to a default department [...]