SMS Text Messaging

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How can I reply to text messages sent into PlusThis?

When a prospect or customer replies to an SMS text message sent through your PlusThis app, you can have that reply come directly into FuseDesk so your team can chat one-on-one. To get started, connect FuseDesk to PlusThis. Then, send a text message into a PlusThis number you linked to FuseDesk. The text messages will [...]

How do I connect FuseDesk to PlusThis?

Ready to link up PlusThis so you can reply to SMS chats right in FuseDesk? Great! Setting up is near instant. To get started, log into PlusThis and then head to your Account Integrations (in PlusThis under Menu, Manage Account) and click Manage next to your Twilio Integration. Find the phone number that you own [...]


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Fix Your Funnel (FYF)

Seamlessly integrate text messaging into Infusionsoft for your business. Send Conversation Starting Text Messages from Campaign Builder ALL sales happen in conversations. You want more sales? Have more conversations. Stop pushing people to buy and start engaging them in text message conversations and watch your profits soar! Drop a couple text messages that ask [...]

How can I tell if an SMS Text Message was Delivered?

FuseDesk Chat Messages may be able to show you the delivery status of a message, i.e. if it was sent, delivered, or encountered an error during delivery. Delivery Status is only supported by some platforms and if we have delivery data, we'll show it to you in the chat view. While a message is sending [...]

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based [...]

How do I send a new SMS/Text from a Case?

,Note: At this time SMS is invite only, but... you can Contact Us and request early access to SMS if you're interested! You can easily send a new outbound SMS/Text message to your customer right from a case in FuseDesk. Click on the SMS tab on the Case Actions, write your message, and click Send! Alternatively, [...]