SMS Text Messaging

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Connecting WhatsApp to FuseDesk with Twilio

In addition to SMS and two way calling, you can use your existing Twilio numbers with WhatsApp right in FuseDesk! To get started, first setup WhatsApp in Twilio. Note that this is a multi-step process and can be a little complicated. If you need a hand, we're happy to help. Once you have created your Keep Reading...

Managing Blocked Numbers, Emails, and Visitors

FuseDesk allows you and your team to easily block specific phone numbers, emails, countries, IP addresses, and more from creating new live chats or cases in your app. When a new message, chat, SMS, or email, etc. comes, we check all of your blocks to see if there are any matches, and if so, immediately Keep Reading...

How do I connect FuseDesk to Twilio?

Ready to link up Twilio so you can reply to SMS chats right in FuseDesk? In FuseDesk, click into Chat Settings under Settings and then click Create New on the Twilio tile. You'll need your Account SID as well as your Auth Token both of which you can find in your Twilio Console. After you've Keep Reading...

How can I reply to text messages sent into PlusThis?

When a prospect or customer replies to an SMS text message sent through your PlusThis app, you can have that reply come directly into FuseDesk so your team can chat one-on-one. To get started, connect FuseDesk to PlusThis. Then, send a text message into a PlusThis number you linked to FuseDesk. The text messages will Keep Reading...

How do I connect FuseDesk to PlusThis?

Ready to link up PlusThis so you can reply to SMS chats right in FuseDesk? Great! Setting up is near instant. To get started, log into PlusThis and then head to your Account Integrations (in PlusThis under Menu, Manage Account) and click Manage next to your Twilio Integration. Find the phone number that you own Keep Reading...

PlusThis

Ready to Supercharge Your App with PlusThis? Supercharge your Infusionsoft/Keap app with PlusThis, The #1 Campaign Toolkit for Marketing Automation Users. PlusThis is the ORIGINAL Infusionsoft Add-on library, featuring 50+ add-ons and integrations that help Infusionsoft do many of the things you wished it could. Some of their most popular features include: Broadcast and Automated Keep Reading...

Fix Your Funnel (FYF)

Seamlessly integrate text messaging into Infusionsoft for your business. Send Conversation Starting Text Messages from Campaign Builder ALL sales happen in conversations. You want more sales? Have more conversations. Stop pushing people to buy and start engaging them in text message conversations and watch your profits soar! Drop a couple text messages that ask conversation Keep Reading...

How can I tell if an SMS Text Message was Delivered?

FuseDesk Chat Messages may be able to show you the delivery status of a message, i.e. if it was sent, delivered, or encountered an error during delivery. Delivery Status is only supported by some platforms and if we have delivery data, we'll show it to you in the chat view. While a message is sending Keep Reading...

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based Keep Reading...