When a prospect or customer replies to an SMS text message sent through your PlusThis app, you can have that reply come directly into FuseDesk so your team can chat one-on-one.
To get started, connect FuseDesk to PlusThis.
Then, send a text message into a PlusThis number you linked to FuseDesk.
The text messages will come directly into FuseDesk and start a new FuseDesk chat!
Simply reply to the message in FuseDesk just like any other chat!
With this setup you can leverage the automation of PlusThis to send SMS broadcasts, reminders, and automated messages. Then, when your customers respond and engage, your team can be right there to support them one-on-one with FuseDesk Chat!