How do I connect FuseDesk to Twilio?

Ready to link up Twilio so you can reply to SMS chats right in FuseDesk? In FuseDesk, click into Chat Settings under Settings and then click Create New on the Twilio tile. You'll need your Account SID as well as your Auth Token both of which you can find in your Twilio Console. After you've Keep Reading...

View Recently Closed Chats

By default, when you're viewing your list of chats, we show you unassigned and active chats. If you're looking for a recently closed chat, however, you can click on the View Recently Closed Chats link at the bottom of the chats list. This will quickly show you all chats that were recently closed!

How Can I Attach Files to a Case?

You can easily attach files, images, documents, and other attachments to a case in FuseDesk right from the case view. Attaching a File to a Case While viewing a case, click to Add a Note and then click Attach Files and select your files to attach. Complete your note title and body and then click Keep Reading...

Adding a Contact Us Form to your WordPress Site

If you'd like to easily add a Contact Us like form to your Wordpress website, you can do so using our free FuseDesk plugin. After you install our FuseDesk Wordpress Plugin, head to the page where you'd like to have your form. Click the + button to Add a Block to the page and choose Keep Reading...

Case Idle Automations

FuseDesk Case Idle Automations are run when a case has been idle for too long. This allows you to, for example, send an automatic follow up reminder to a customer if you're looking for a reply, or automatically close a case after a certain period without any activity. Case Idle Automations require at least one Keep Reading...

Creating FuseDesk Cases with Gravity Forms

If you use Gravity Forms on your WordPress site, you can easily create new FuseDesk cases from your form submissions. To get started, install our free WordPress plugin. With your FuseDesk plugin installed, activated, and configured, you'll then have a new option on your forms! From the sidebar in WordPress, click Forms. Then choose Forms Keep Reading...

Blocking a User in Chat

Sometimes as a rep you might find yourself in a spammy chat and want to not just end the chat but prevent that user from starting another chat with you again. In FuseDesk you can easily block a user right from your Chat View. At the bottom of the chat, simply click the Block User Keep Reading...