FuseDesk works beautifully with the MemberPress WordPress membership site plugin to help your members get the help they deserve by easily creating new support tickets and live chatting with your membership support team. First, follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk’s plugin for WordPress, your logged in MemberPress members will [...]
FuseDesk works beautifully with your LearnDash Learning Management System (LMS) to help your students get the help they deserve by easily creating new support cases and starting live chats. Follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk’s plugin for WordPress, your logged in members will be able to view their [...]
FuseDesk's Live Chat allows you to set custom meta data about your website visitors so your team can better assist your prospects and customers. For example, you might want to set what Membership Level a logging in Member has. Or what company a logging in user works for. Or what version of your app a [...]
After you've installed our Live Chat Widget on your site, you can programmatically toggle the chat widget open and closed using Javascript. Use FuseDeskChatNS.toggle() to toggle the widget open and closed. To make sure that the you don't try and toggle the chat widget before it's loaded, you can wrap your code inside of FuseDesk [...]
In addition to your Contact and LoggedInUser Merge fields in FuseDesk, you can also leverage a number of powerful FuseDesk specific Merge Fields in your email and note templates. Specifically: ~FuseDesk.CaseNumber~: The case number of the case, for example "ABCD1234" ~FuseDesk.CaseId.~: The case ID of the case, an integer. This is what you'd use for [...]
Visitors to your website who start a live chat with your support team can easily attach media to their chat conversation. After starting a FuseDesk Live Chat, attaching images is enabled and can be done in one of three easy ways. First, your visitor can click the image icon to select an image or photos [...]
Infusionsoft by Keap users can easily connect FuseDesk to leverage our powerful deep CRM integrations. Connecting Infusionsoft by Keap during Setup If you're setting up your FuseDesk app for the first time, simply click "Connect to a CRM" from sidebar under App Setup. Connecting Infusionsoft by Keap after Onboarding If you have already completed your [...]
ActiveCampaign users can easily connect FuseDesk to leverage our powerful deep CRM integrations. Connecting ActiveCampaign during Setup If you're setting up your FuseDesk app for the first time, simply click "Connect to a CRM" from sidebar under App Setup. Connecting ActiveCampaign after Onboarding If you have already completed your FuseDesk onboarding and you want to [...]
Have you ever just wanted to send a quick email to a prospect or customer without first creating a new case? In FuseDesk, simply click on New and then choose Email! Write your email, click Send and you're done! A new case will be automagically created for you from the email that you sent. This [...]
FuseDesk Report can provide valuable insights to make decisions in your business. For example, you can justify budget and headcount based on how your team is handling case loads in FuseDesk. The metrics you'll want to look at include Case Movement times and Case Load. To get started, head to your Reports and select a [...]
