If you're looking to organize your internal documentation, Standard Operating Procedures (SOPs), training documentation, systems, and more, you can now do so right in FuseDesk! Help your teams stay organized, train up your new team members, and keep the documentation they need most right at their finger tips. Creating a new Internal Knowledge Base To Keep Reading...
GoHighLevel users can easily connect FuseDesk to leverage our powerful deep CRM integrations. Connecting GoHighLevel during Setup If you're setting up your FuseDesk app for the first time, simply click "Connect to a CRM" from the welcome screen under App Setup. Connecting GoHighLevel after Onboarding If you have already completed your FuseDesk onboarding and you Keep Reading...
In FuseDesk you can create interactive checklists when adding a note to a case. While adding a note to a case, simply click the Add Checklist icon. This will create your first unchecked item ready for text. You can add as many checklist items as you like and pre-check any off that have already been Keep Reading...
If you'd like to keep tabs on a case that isn't yours, you can now watch a case in FuseDesk! To watch a case, click on the eye icon in the top of the case. To stop watching a case, click the icon again. When you're watching a case, you'll be notified of new activity Keep Reading...
Convert more prospects right on your Leadpages landing pages, sites, and popups using our native live chat. Adding FuseDesk's Live Chat to your Leadpages page, sites, and popups can be done easily following our guide below. Ideally, you'd use Google Tag Manager, but if you're not, you can add our live chat natively with Leadpages. Keep Reading...
If you're looking for your emails from FuseDesk to go out through Postmark (as opposed to Keap, Infusionsoft, GoHighLevel, SendGrid, etc), you can easily setup that up in FuseDesk. Sending through Postmark gives you far more control over your deliverability and email reputation. Postmark (by ActiveCampaign) delivers fast and if you send a serious volume Keep Reading...
Connect with your prospects and customers right on your Squarespace site using our native live chat. Adding FuseDesk's Live Chat to your Squarespace site can be done in one of three ways. Ideally, you'd use Google Tag Manager, but if you're not, you can add our live chat natively with Squarespace. Adding Live Chat to Keep Reading...
Just because you have our mobile app installed doesn't mean you always want to be available for chats! If you don’t want to be available for chats, click on your profile icon in the top right, and then toggle off the top option for “Online: Available for chats.” When you are ready to be online Keep Reading...
Once you’re logged in to the FuseDesk App, click on the profile icon in the top right. You’ll have two toggles. One lets you make yourself online and available for chats. The other enables push notifications. Toggle Push Notifications On and you'll get mobile notifications right on your phone!
The FuseDesk iOS app works on iPhones, iPads, and iPod touches. You’ll need iOS 14.0 or higher. Don’t worry, 95%+ of the planet is on 14 or above. The FuseDesk app also works on Apple chip based computers (i.e. MacBooks) running macOS 11.0 and higher!
