Adding a Contact Us Form to your WordPress Site

If you'd like to easily add a Contact Us like form to your Wordpress website, you can do so using our free FuseDesk plugin. After you install our FuseDesk Wordpress Plugin, head to the page where you'd like to have your form. Click the + button to Add a Block to the page and choose [...]

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Case Idle Automations

FuseDesk Case Idle Automations are run when a case has been idle for too long. This allows you to, for example, send an automatic follow up reminder to a customer if you're looking for a reply, or automatically close a case after a certain period without any activity. Case Idle Automations require at least one [...]

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Adding a Footer to All Sent Emails

In FuseDesk you can easily append an email footer / signature to all emails sent from a department. To get started, head to Departments under Settings and choose the department you'd like to edit. Under Email Footer click Add Footer to add a footer or, if you already have a footer created, click Edit Footer. [...]

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Creating FuseDesk Cases with Gravity Forms

If you use Gravity Forms on your WordPress site, you can easily create new FuseDesk cases from your form submissions. To get started, install our free WordPress plugin. With your FuseDesk plugin installed, activated, and configured, you'll then have a new option on your forms! From the sidebar in WordPress, click Forms. Then choose Forms [...]

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Blocking a User in Chat

Sometimes as a rep you might find yourself in a spammy chat and want to not just end the chat but prevent that user from starting another chat with you again. In FuseDesk you can easily block a user right from your Chat View. At the bottom of the chat, simply click the Block User [...]

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Adding FuseDesk Live Chat to a GoDaddy Website

You can easily add FuseDesk's Live Chat to your website built using the GoDaddy Website Builder. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Live Chat to [...]

Adding FuseDesk Live Chat to a CustomerHub Next Membership Site

Adding FuseDesk's Live Chat to your CustomerHub Next Membership Site can be done in one of three ways. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Live [...]

Adding FuseDesk Live Chat to a Webflow Site

Adding FuseDesk's Live Chat to your Webflow powered site can be done in a few ways. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Live Chat to [...]

Workflow Grouping by Row

When you create or edit a FuseDesk Workflow, you can optionally group your cases into rows. You can group your cases by Rep, Department, Status, or Contact. Grouping your cases in a workflow allows you to further visually organize your cases. For example, if you service clients and have multiple open cases at a time [...]

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