You Deserve to Know How Well Your Team is Doing.
Gain insights into the key metrics that matter most, see how well your team is taking care of your customers, and spot areas that need attention fast.
Rich Reports Provide Insight
“What Gets Measured Get’s Done” – Peter Drucker
With FuseDesk’s suite of reports, you can quickly see how quickly cases are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments.
Reports can be easily exported and even added directly into your third party dashboards!
Feedback and Rating System
With FuseDesk’s powerful Feedback and Rating System, we can automatically follow up with your customers after a case is resolved to see how well they felt it was handled. Your customers rate the case and optionally leave feedback. Quickly see who on your team needs some kudos and identify where there might be some opportunity for improvement.
Keep a Finger on the Pulse
Our colored “gemstones” on the side of FuseDesk show you at a glance which departments and reps are staying on top of their cases and where help might be needed.
Couple that with our live “Recent Activity” feed and you can see everything happening in your app as it happens.
