Can The Right Helpdesk Grow Your Law Firm?

An easy to use prospect converting, case management, and client service helpdesk platform for all channels. From your first client to tens of thousands—and beyond!

FuseDesk Helps Law Firms just like yours.

Convert more of your expensive leads to clients, keep your existing clients engaged and happy, and measure how well your team is doing all in one simple two-screen system.

FuseDesk has everything in one place

Convert More Prospects

Your leads are expensive. Improve your ROI by getting back to leads faster and connect with your prospects right where they are with integrated Live Chat and SMS.

FuseDesk frees up more time

Managed Sales Pipeline

Empower your sales team to easily guide prospects through your new client pipeline with FuseDesk Workflows.

FuseDesk keeps customers smiling

Metrics That Matter

Reports help predict what keeps your clients happy so you can increase retention, get more referrals, and increase customer lifetime value.

“Instantly we were able to track how long it took our sales reps to get to their leads, reduced our response time by 85% and increased our Net Promoter Score by 45%. We know FuseDesk works and we recommend it to absolutely any attorney that we work with.”


Richard James

Legal marketing expert and author of “The DNA of the 7 Figure Law Firm”

Convert More Prospects

When a prospect reaches out to your law firm, they typically need an attorney right now and if they don’t hear back right away, they move on to the next firm.

Suggested by one of our attorney clients, our configurable colored “gemstones” on the side of FuseDesk show you at a glance which departments and reps are staying on top of their cases and where help might be needed.

Law Firms can see at a glance which prospects and cases need attention
Managed Sales Pipelines for Law Firms in FuseDesk

Managed Sales Pipeline

FuseDesk’s Workflows help your team to convert more prospects and manage existing clients.

Simply drag and drop prospects, cases, and clients in a workflow or keep cases moving using FuseDesk Automations.

At a glance know how your team is doing and what’s where.

Metrics That Matter

“What Gets Measured Gets Improved” – Peter Drucker

With FuseDesk’s suite of reports, you can easily see how quickly your firm’s client requests are getting assigned, responded to, and resolved. You can track how satisfied your customers are. You can even spot trends between reps or departments. Reports can even be exported, saved, or added directly into your third party dashboards!

The Story Behind a 392% Increase in Conversion

“I work with attorneys and I’ve been using FuseDesk for over 3 years. We measure our customer service with our clients and the Net Promoter Score. Before FuseDesk, we were getting an average of 5.5 NPS with about 56 hours to get back with a customer on average. After FuseDesk, we time it took to get to a customer from 56 hours down to under 8 hours and our Net Promoter Score went up to over 8. That’s an unbelievable story and it builds referrals and helped build the business.

But better than that, in this business, we had to drive leads on a regular consistent basis and a lot of those leads came to email, but we didn’t know how long it was taking our reps to get a hold of those people.

We put all of those email leads through FuseDesk and instantly we were able to track how long it took our sales reps to get to their leads and we went from a LONG time to a little time because now they knew somebody was measuring it.

Getting in touch with your clients within 1 minute as compared of 30 minutes meant a 392% increase in conversion from one stage to the next.

We know FuseDesk works. We recommend it to absolutely any attorney that we work with and I highly recommend FuseDesk.”


Richard James

Legal marketing expert and author of “The DNA of the 7 Figure Law Firm”

Law Firm Help Desk Software Frequently Asked Questions

Does FuseDesk Integrate with my Practice Management System?

If your PMS allows for API integrations, then YES! With FuseDesk’s rich API, you can easily have any third party system create FuseDesk support tickets, export support ticket data, pull report data, and more.

Is FuseDesk meant to replace my Practice Management System?

FuseDesk handles the prospecting and client support side of the business, i.e. new business requests, prospect follow up and conversion, and billing related questions, for example. Your Practice Management System is still meant to handle the actual legal work side of the business and wouldn’t be replaced at all!

Does FuseDesk have Live Chat for my firm’s website?

Yes! FuseDesk’s native live chat can embed directly into your website allowing your prospective and existing clients to get the help they need.

How does FuseDesk work with my CRM?

FuseDesk was built for, on top of, and around CRM (like Infusionsoft by Keap, Keap, ActiveCampaign, Ontraport, etc…) and integrates deeply. For example, your team logs into FuseDesk using their CRM credentials, all contact data is linked to CRM, your team can access CRM templates, tags, automation, and more! Take a deeper look Inside FuseDesk to learn more.

Will this work for my virtual team?

Yes! FuseDesk works great with virtual teams. With our Team Presence, everyone can see who on your team is online, on a call, wrapping up a call, or offline at any given moment. You can also see what each team member is up to and with the Recent Activity Feed, support managers and business owners can keep an eye on the live play-by-play of support activity. Times are event relative which keeps things clear in any timezone around the world.

How much does FuseDesk cost?

FuseDesk is billed per seat and ranges from $59/mo down to $39/mo per seat used. You only need one seat per team member handling cases in FuseDesk, so not everyone in your firm will need a seat.
Check out FuseDesk Plans and Pricing to learn more.

How much does FuseDesk cost to try? Can I get a demo for my practice?

FuseDesk is FREE to try with no credit card required and no time limit!

“We absolutely love FuseDesk and client satisfaction is through the roof since we switched to using it from using our previous system. The reporting gets a lot of use internally and FuseDesk is working so well that we require all client communications go through it.”


Brett Warner

Pew Law Center

The first and only helpdesk you’ll ever need.

Focus on your prospects and clients, not your software. Try FuseDesk absolutely free. No credit cards. No time limit. No obligations. You’re going to love FuseDesk, the new way to helpdesk.