If you'd like to keep tabs on a case that isn't yours, you can now watch a case in FuseDesk! To watch a case, click on the eye icon in the top of the case. To stop watching a case, click the icon again. When you're watching a case, you'll be notified of new activity Keep Reading...
Convert more prospects right on your Leadpages landing pages, sites, and popups using our native live chat. Adding FuseDesk's Live Chat to your Leadpages page, sites, and popups can be done easily following our guide below. Ideally, you'd use Google Tag Manager, but if you're not, you can add our live chat natively with Leadpages. Keep Reading...
If you're looking for your emails from FuseDesk to go out through Postmark (as opposed to Keap, Infusionsoft, SendGrid, etc), you can easily setup that up in FuseDesk. Sending through Postmark gives you far more control over your deliverability and email reputation. Postmark (by ActiveCampaign) delivers fast and if you send a serious volume of Keep Reading...
Connect with your prospects and customers right on your Squarespace site using our native live chat. Adding FuseDesk's Live Chat to your Squarespace site can be done in one of three ways. Ideally, you'd use Google Tag Manager, but if you're not, you can add our live chat natively with Squarespace. Adding Live Chat to Keep Reading...
Just because you have our mobile app installed doesn't mean you always want to be available for chats! If you don’t want to be available for chats, click on your profile icon in the top right, and then toggle off the top option for “Online: Available for chats.” When you are ready to be online Keep Reading...
Once you’re logged in to the FuseDesk App, click on the profile icon in the top right. You’ll have two toggles. One lets you make yourself online and available for chats. The other enables push notifications. Toggle Push Notifications On and you'll get mobile notifications right on your phone!
The FuseDesk iOS app works on iPhones, iPads, and iPod touches. You’ll need iOS 14.0 or higher. Don’t worry, 95%+ of the planet is on 14 or above. The FuseDesk app also works on Apple chip based computers (i.e. MacBooks) running macOS 11.0 and higher!
Connect to your customers with Instagram DM right in FuseDesk chat! To get started, in FuseDesk, head to Settings, Chat Settings. If you've already connected FuseDesk to Facebook, you can simply click to edit your Facebook settings and then click Edit Connections to configure which Instagram accounts and Facebook Pages you want to connect to Keep Reading...
Viewing Cases in FuseDesk just get a lot cleaner and easier to use! Most everything you're used to is in the exact same place with a few small changes and improvements. Case Action Updates For starters, the three main ways of corresponding with your customers and prospects are immediately accessible by clicking on either Reply Keep Reading...
Looking to quickly find the signed contract from a new customer? Wondering where that proposal is? Need to quickly listen to the voicemail on a case? You can easily see all attachments right up top when viewing a case! Above the fold, we now show you all the images, documents, audio files, and attachments that Keep Reading...
