If you're looking for your emails from FuseDesk to go out through Postmark (as opposed to Keap, Infusionsoft, SendGrid, etc), you can easily setup that up in FuseDesk. Sending through Postmark gives you far more control over your deliverability and email reputation. Postmark (by ActiveCampaign) delivers fast and if you send a serious volume of Keep Reading...
If you'd like to use your own SMTP server to send your outbound help desk emails from FuseDesk you can easily set that up. This allows you to send mail through your own servers, or through most third party providers like SendGrid, SparkPost, MailGun, etc. Note that sending email via SMTP requires a FuseDesk Enterprise Keep Reading...
If you'd like to use Amazon SES to send your outbound help desk emails from FuseDesk you can easily set that up. Note that sending email via Amazon SES requires a FuseDesk Enterprise Plan. Head to Settings and then Outbound Emailing. Select Amazon SES from the list and enter your credentials. You'll need your Amazon Keep Reading...
Automations in FuseDesk allow you to automate everything from case assignments to workflows. Simply create an automation and customize it to your needs and let FuseDesk do the heavy lifting for you! To create a new Automation from the Automations page, click the New Automation button, name your automation, and choose your automation type. From there Keep Reading...
When an email comes into your FuseDesk account, if it’s not part of an existing case and it’s not a generic auto-response, you have the option of running the email through Automations that you create to decide how to handle the email. If you’re an Administrator for your account, click on over to Automations under Settings Keep Reading...
In order for FuseDesk to receive your support emails, you need to setup your support email addresses on your mail server to forward on into FuseDesk. Any email that you want to forward into your app needs be sent to [email protected] where YOURAPPNAME is yourFuseDesk app name. To setup your FuseDesk email forwarding, choose the Keep Reading...
