Custom SMTP Server for Sending Emails from FuseDesk

If you'd like to use your own SMTP server to send your outbound help desk emails from FuseDesk you can easily set that up. This allows you to send mail through your own servers, or through most third party providers like SendGrid, SparkPost, MailGun, etc. Note that sending email via SMTP requires a FuseDesk Enterprise Keep Reading...

Amazon SES for Sending Emails from FuseDesk

If you'd like to use Amazon SES to send your outbound help desk emails from FuseDesk you can easily set that up. Note that sending email via Amazon SES requires a FuseDesk Enterprise Plan. Head to Settings and then Outbound Emailing. Select Amazon SES from the list and enter your credentials. You'll need your Amazon Keep Reading...

Automations in FuseDesk

Automations in FuseDesk allow you to automate everything from case assignments to workflows. Simply create an automation and customize it to your needs and let FuseDesk do the heavy lifting for you! To create a new Automation from the Automations page, click the New Automation button, name your automation, and choose your automation type. From there Keep Reading...