Help By Screen

//Help By Screen

Organized Help Documentation organized by app screen

Setting Live Chat Availability Hours

FuseDesk's native Live Chat for Keap and Infusionsoft allows you to easily set live chat availability for when you want Live Chat to be online on your site. To set what hours you'd like Live Chat to be available on your site, head into your Chat Settings and create or edit a chat widget. Within [...]

How can I tell if an SMS Text Message was Delivered?

FuseDesk Chat Messages may be able to show you the delivery status of a message, i.e. if it was sent, delivered, or encountered an error during delivery. Delivery Status is only supported by some platforms and if we have delivery data, we'll show it to you in the chat view. While a message is sending [...]

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based [...]

Case Ratings and Feedback in FuseDesk

FuseDesk can automatically follow up with your customers after you close their case and ask them for feedback. Simple head to Departments under Settings and select a department to configure. Head on down to Ratings and Feedback. The Feedback Delay determines how long after a case is closed you’d like us to ask for feedback. By default [...]

How do I send a new SMS/Text from a Case?

,Note: At this time SMS is invite only, but... you can Contact Us and request early access to SMS if you're interested! You can easily send a new outbound SMS/Text message to your customer right from a case in FuseDesk. Click on the SMS tab on the Case Actions, write your message, and click Send! Alternatively, [...]