View All Attachments on a Case

Looking to quickly find the signed contract from a new customer? Wondering where that proposal is? Need to quickly listen to the voicemail on a case?

Coming soon, you’ll be able to easily see all attachments right up top when viewing a case!

Above the fold, we now show you all the images, documents, audio files, and attachments that you have both sent and received on a case. This includes attachments not just on emails but attachments in notes as well!

Easily see all the attachments on a FuseDesk case
Easily see all the attachments on a FuseDesk case

Just like always, you’ll be able to click on an individual attachment to view (for images), listen to (for audio files), or download (for all other file types).

If there are more attachments on a case than you can see, simply scroll to the right to see them all.

Duplicate attachments? No worries. We automatically dedupe the attachments on a case and only show you unique attachments above the fold!

Easily hide or show all attachments on a case
Easily hide or show all attachments on a case

Not interested in the attachments on a case? Simply click the chevron next to the attachment count to collapse the attachment previews up top. FuseDesk will remember your preference for attachments being shown or not. And… you can always click the chevron to open the attachments again!