If you'd like to keep tabs on a case that isn't yours, you can now watch a case in FuseDesk! To watch a case, click on the eye icon in the top of the case. To stop watching a case, click the icon again. When you're watching a case, you'll be notified of new activity Keep Reading...
Viewing Cases in FuseDesk just get a lot cleaner and easier to use! Most everything you're used to is in the exact same place with a few small changes and improvements. Case Action Updates For starters, the three main ways of corresponding with your customers and prospects are immediately accessible by clicking on either Reply Keep Reading...
Looking to quickly find the signed contract from a new customer? Wondering where that proposal is? Need to quickly listen to the voicemail on a case? You can easily see all attachments right up top when viewing a case! Above the fold, we now show you all the images, documents, audio files, and attachments that Keep Reading...
Some of the Case Actions you're used to finding in the middle of viewing a case have moved to the top of the page for easier access! Case Feedback has moved up top to a star icon and just like always lets you enable/disable Feedback on a case, request feedback, view ratings and feedback, and Keep Reading...
If your team is used to organizing your cases by case priority, you can organize your cases in FuseDesk in much the same way. To assign a High, Medium, Low Priority to a case, you'll simply assign a Case Tag. You can even create your own custom Priority case tags on the fly right from Keep Reading...
In FuseDesk, individual cases can have Case Tags which are helpful in 3 ways. First, organizationally, case tags let you organize your cases so at a glance you can see what your cases are about right from a Case Queue. In your Workflows, you can even organize your cases into Workflow stages or columns based Keep Reading...
Ever start replying to a case and then get pulled away by something else? Or start writing a note on a case before heading somewhere else to look up a related case? Fear not! Your hard work is easy to find again with Drafts in FuseDesk! FuseDesk automagically saves your unsent email drafts, unsaved notes, Keep Reading...
Calling all Power Users! Step up your game with Keyboard Shortcuts (aka "Hotkeys") in FuseDesk. Navigating around your FuseDesk app is a breeze with our keyboard shortcuts. Click the ( ? ) Help Icon in the top right of any FuseDesk page and we'll show you what keys are available for the view that you're Keep Reading...
Want to send a scheduled email later with a delayed email reply? It's easy to do right from a case in FuseDesk! Click on the Reply tab to reply by email. Choose a template if you like. And compose your email reply. Then, instead of clicking to send now, click the dropdown arrow on the Keep Reading...
You can easily attach files, images, documents, and other attachments to a case in FuseDesk right from the case view. Attaching a File to a Case While viewing a case, click to Add a Note and then click Attach Files and select your files to attach. Complete your note title and body and then click Keep Reading...
