Case View

Snippets

Snippets in FuseDesk allow you to quickly re-use pieces of text in chats, emails, and notes. While an Email Template or Note Template provides a complete email or note respectively, snippets are used for shorter pieces of text, for example, a commonly used URL/link, greeting, or email/chat sign off. Creating a New Snippet To create [...]

How do I send a new SMS/Text from a Case?

,Note: At this time SMS is invite only, but... you can Contact Us and request early access to SMS if you're interested! You can easily send a new outbound SMS/Text message to your customer right from a case in FuseDesk. Click on the SMS tab on the Case Actions, write your message, and click Send! Alternatively, [...]