FuseDesk Help Documentation for all Case Queue pages
If your team is used to organizing your cases by case priority, you can organize your cases in FuseDesk in much the same way. To assign a High, Medium, Low Priority to a case, you'll simply assign a Case Tag. You can even create your own custom Priority case tags on the fly right from Keep Reading...
In FuseDesk, individual cases can have Case Tags which are helpful in 3 ways. First, organizationally, case tags let you organize your cases so at a glance you can see what your cases are about right from a Case Queue. In your Workflows, you can even organize your cases into Workflow stages or columns based Keep Reading...
Calling all Power Users! Step up your game with Keyboard Shortcuts (aka "Hotkeys") in FuseDesk. Navigating around your FuseDesk app is a breeze with our keyboard shortcuts. Click the ( ? ) Help Icon in the top right of any FuseDesk page and we'll show you what keys are available for the view that you're Keep Reading...
Advanced case searches in FuseDesk can be saved as favorite saved searches and even shared with your team making quickly finding just the right cases easier than ever. After running a search, click the Save button to save this advanced case search as a favorite. A name will automatically be generated for you based on Keep Reading...
While you can always run a Quick Search in FuseDesk, or even an Advanced Case Search, sometimes you just want to quickly search the Case Queue that you're in, like your Inbox, another rep's queue, or a department queue. At the top of the queue you're in, simply start typing a word to search for Keep Reading...
To sort or organize your inbox, a rep queue, or a department queue, click on the date dropdown in the top right of the queue and pick a date to sort cases by. You can also click the sort order button to the left of the date dropdown to choose to sort cases by date Keep Reading...
When you snooze a case, it is no longer visible in your inbox. At the bottom of your inbox - or any case queue - you'll find a link to view Snoozed Cases. Simply click that link and you'll be able to view any cases that are snoozed in that queue. Using Advanced Case Search Optionally, Keep Reading...
