When you snooze a case, it is no longer visible in your inbox, but you can easily find your snoozed cases using the Advanced Search.
- Head on over to the Advanced Case Search
- For Rep, choose yourself
- For Status, choose “Snoozing“
- Click Search!
When you snooze a case, it is no longer visible in your inbox, but you can easily find your snoozed cases using the Advanced Search.
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