Meet Your Customers Where They Are
Help your customers by replying right back to their emails in FuseDesk without making them login, follow complex instructions, or jump through hoops!
Instantly respond to Live Chats, Phone Calls, Facebook Messenger Messages, SMS Text Messages and more right from FuseDesk.
Open a Case by Email
When your customers have a question, they can simply email your support team. Your support email address forwards into FuseDesk and a ticket can be created with ease.
Emails are intelligently linked to the right CRM contact and saved to your CRM’s contact record. Your team can then leverage powerful email templates and automations to reply back quickly and help your customers with ease and speed.
Open a Case by Phone
When your customers call your support team, your reps can quickly search for the customer right from FuseDesk, and in some cases automatically screen-pop matching contacts based on the caller’s phone number.
Your team can then quickly see any cases or chats for the caller or create a new case, if needed. Voicemails and new cases are automatically linked to the right contact allowing your team to resolve the case faster.
Open a Case from your Site
Your customers can easily live chat with your team, create a new support ticket, or ask their question right from your website or membership site using our free WordPress plugin, CRM Campaign Builder, a CRM Web Form or our API.
Any way you slice it, your customers can simply type their question and open a ticket with ease!
Faster Resolution = Happier Customers
The faster your team is able to help your customers get taken care of, the happier your customers are.
Happier Customers return and refund less, stick with you longer, and tell more friends about their great experience.
The first and only helpdesk you’ll ever need.
Focus on your customers, not your software. Try FuseDesk absolutely free. No credit cards. No time limit. No obligations. You’re going to love FuseDesk, the new way to helpdesk.