Advanced case searches in FuseDesk can be saved as favorite saved searches and even shared with your team making quickly finding just the right cases easier than ever.
After running a search, click the Save button to save this advanced case search as a favorite.
A name will automatically be generated for you based on your search criteria, but you’ll likely want to rename the search to something more meaningful for you and your team.
Lastly, choose if you want this search to be visible just to you, or if you’d like your whole team to have access to it and click Save.
Once a saved search is selected from the menu of saved searches you’ll have the option to edit the search’s name and visibility by clicking the Edit button.
The editor is also where you can choose to delete a favorite saved search that you no longer need.