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Organized Help Documentation organized by app screen

Connecting Facebook Messenger to FuseDesk

Ready to connect Facebook Messenger to your FuseDesk App? FuseDesk's native Facebook Messenger integration allows your customers and prospects to message your Facebook Pages and get the support they deserve right from your team in FuseDesk. When a new message comes in to a connected Facebook Page, a Chat will be created in FuseDesk. Your [...]

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Importing Email Templates into FuseDesk

If you have created an email template in Infusionsoft / Keap and you'd like to import it into FuseDesk, you can do so easily from the Email Template Editor. Head into Settings, Templates, and then Email Templates. From there, click on the Import button. You'll now see a list of all templates in your CRM [...]

Can I Customize the Text in Live Chat?

All of the text that your website visitors see in FuseDesk's Live Chat can be customized. In your Live Chat Settings, head down to Customize Text and edit any of the strings shown. This allows you, for example, to configure Live Chat in a different language, or to better represent your brand, style, and language. [...]