Help By Screen

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Organized Help Documentation organized by app screen

Can I Customize the Text in Live Chat?

All of the text that your website visitors see in FuseDesk's Live Chat can be customized. In your Live Chat Settings, head down to Customize Text and edit any of the strings shown. This allows you, for example, to configure Live Chat in a different language, or to better represent your brand, style, and language. [...]

How can I tell if an SMS Text Message was Delivered?

FuseDesk Chat Messages may be able to show you the delivery status of a message, i.e. if it was sent, delivered, or encountered an error during delivery. Delivery Status is only supported by some platforms and if we have delivery data, we'll show it to you in the chat view. While a message is sending [...]

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based [...]

Case Ratings and Feedback in FuseDesk

FuseDesk can automatically follow up with your customers after you close their case and ask them for feedback. Simple head to Departments under Settings and select a department to configure. Head on down to Ratings and Feedback. The Feedback Delay determines how long after a case is closed you’d like us to ask for feedback. By default [...]

How do I send a new SMS/Text from a Case?

,Note: At this time SMS is invite only, but... you can Contact Us and request early access to SMS if you're interested! You can easily send a new outbound SMS/Text message to your customer right from a case in FuseDesk. Click on the SMS tab on the Case Actions, write your message, and click Send! Alternatively, [...]

Viewing and Printing Invoices in FuseDesk

You can view and print your invoices in FuseDesk right from the Billing page. Navigate to Billing under Settings and click on Invoices. From the invoices page, you'll see a list of your invoices with your most recent invoice up top. If a balance is due on an invoice this will be indicated right below the invoice. Viewing [...]