Snippets

Snippets in FuseDesk allow you to quickly re-use pieces of text in chats, emails, and notes. While an Email Template or Note Template provides a complete email or note respectively, snippets are used for shorter pieces of text, for example, a commonly used URL/link, greeting, or email/chat sign off. Creating a New Snippet To create [...]

How can I tell if an SMS Text Message was Delivered?

FuseDesk Chat Messages may be able to show you the delivery status of a message, i.e. if it was sent, delivered, or encountered an error during delivery. Delivery Status is only supported by some platforms and if we have delivery data, we'll show it to you in the chat view. While a message is sending [...]

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based [...]