Setting Chat and Call Availability in FuseDesk

As a rep, you can set yourself to be available for chat and or calls right from the sidebar in FuseDesk. Next to your name, click the Chat icon to enable or disable chat availability. Click the Phone icon to enable or disable chat availability. When unavailable for chats or calls, you won't be notified Keep Reading...

Managing Blocked Numbers, Emails, and Visitors

FuseDesk allows you and your team to easily block specific phone numbers, emails, countries, IP addresses, and more from creating new live chats or cases in your app. When a new message, chat, SMS, or email, etc. comes, we check all of your blocks to see if there are any matches, and if so, immediately Keep Reading...

View Recently Closed Chats

By default, when you're viewing your list of chats, we show you unassigned and active chats. If you're looking for a recently closed chat, however, you can click on the View Recently Closed Chats link at the bottom of the chats list. This will quickly show you all chats that were recently closed!

Connecting Twitter to FuseDesk

Easily connect Twitter to FuseDesk so that you can chat on-one-on with your prospects and customers over Twitter Direct Message (DM). Twitter is available for FuseDesk Enterprise apps. Adding an Account To add Twitter to your FuseDesk app, head to Settings, Chat Settings, and click on Create New... for Twitter. You'll be redirected to Twitter Keep Reading...

Connecting Facebook Messenger to FuseDesk

Ready to connect Facebook Messenger to your FuseDesk App? FuseDesk's native Facebook Messenger integration allows your customers and prospects to message your Facebook Pages and get the support they deserve right from your team in FuseDesk. When a new message comes in to a connected Facebook Page, a Chat will be created in FuseDesk. Your Keep Reading...

How can I tell if an SMS Text Message was Delivered?

FuseDesk Chat Messages may be able to show you the delivery status of a message, i.e. if it was sent, delivered, or encountered an error during delivery. Delivery Status is only supported by some platforms and if we have delivery data, we'll show it to you in the chat view. While a message is sending Keep Reading...

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based Keep Reading...

How do I set my Chat Availability in FuseDesk?

When FuseDesk Live Chat is active, you'll see a Chats tab in your FuseDesk sidebar and a chat icon right under your name at the top of the sidebar. Clicking the chat icon by your name will toggle your availability on and off. When you login to FuseDesk, you'll want to actively toggle yourself as Keep Reading...