Setting FuseDesk Live Chat Availability

When FuseDesk Live Chat is active, you’ll see a Chats tab in your FuseDesk sidebar and a chat icon right under your name at the top of the sidebar.

Clicking the chat icon by your name will toggle your availability on and off.

When you login to FuseDesk, you’ll want to actively toggle yourself as Available for Chat when you’re ready to handle chats.

Visitors to your site will see your Live Chat widget when you or your team members are active and online for Live Chat in FuseDesk.

From the Chats screen in FuseDesk, you’ll also see a list of who is currently available to handle chats.