Just because you have our mobile app installed doesn't mean you always want to be available for chats! If you don’t want to be available for chats, click on your profile icon in the top right, and then toggle off the top option for “Online: Available for chats.” When you are ready to be online Keep Reading...
Once you’re logged in to the FuseDesk App, click on the profile icon in the top right. You’ll have two toggles. One lets you make yourself online and available for chats. The other enables push notifications. Toggle Push Notifications On and you'll get mobile notifications right on your phone!
The FuseDesk iOS app works on iPhones, iPads, and iPod touches. You’ll need iOS 14.0 or higher. Don’t worry, 95%+ of the planet is on 14 or above. The FuseDesk app also works on Apple chip based computers (i.e. MacBooks) running macOS 11.0 and higher!
Connect to your customers with Instagram DM right in FuseDesk chat! To get started, in FuseDesk, head to Settings, Chat Settings. If you've already connected FuseDesk to Facebook, you can simply click to edit your Facebook settings and then click Edit Connections to configure which Instagram accounts and Facebook Pages you want to connect to Keep Reading...
Viewing Cases in FuseDesk just get a lot cleaner and easier to use! Most everything you're used to is in the exact same place with a few small changes and improvements. Case Action Updates For starters, the three main ways of corresponding with your customers and prospects are immediately accessible by clicking on either Reply Keep Reading...
Looking to quickly find the signed contract from a new customer? Wondering where that proposal is? Need to quickly listen to the voicemail on a case? You can easily see all attachments right up top when viewing a case! Above the fold, we now show you all the images, documents, audio files, and attachments that Keep Reading...
You can easily log directly into FuseDesk using Keap! Even better, if you're already logged into Keap, you don't have to enter your username and password. Simply confirm the Keap app that you're using and you'll be logged right into FuseDesk. From the login page - if your app is connected to Keap - click Keep Reading...
Some of the Case Actions you're used to finding in the middle of viewing a case have moved to the top of the page for easier access! Case Feedback has moved up top to a star icon and just like always lets you enable/disable Feedback on a case, request feedback, view ratings and feedback, and Keep Reading...
In addition to SMS and two way calling, you can use your existing Twilio numbers with WhatsApp right in FuseDesk! To get started, first setup WhatsApp in Twilio. Note that this is a multi-step process and can be a little complicated. If you need a hand, we're happy to help. Once you have created your Keep Reading...
When you receive an incoming call to your FuseDesk app, you can do far more than just play back text to speech for each of your prompts. You can record - or even upload! - your own audio for all the prompts like your inbound call greeting, voicemail prompt, transferring notification, and more. To get Keep Reading...
