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Live Chat First Question Asked Reporting

What are you website visitors most often reaching out to your team about on Live Chat? Find out in our First Question Asked report in FuseDesk. From Reports choose First Live Question Asked from under Chat reports. This will show you all messages sent by website visitors before your team responded. You then have one-click Keep Reading...

What are Case Tags?

In FuseDesk, individual cases can have Case Tags which are helpful in 3 ways. First, organizationally, case tags let you organize your cases so at a glance you can see what your cases are about right from a Case Queue. In your Workflows, you can even organize your cases into Workflow stages or columns based Keep Reading...

Enabling Microphone Access in Your Browser

In order to make and receive phone calls in FuseDesk, you'll need to provide microphone access in your browser. If you've previously denied access to the mic, or you have it disabled for all sites, you can selectively enable microphone access for FuseDesk. Enabling Microphone Access in Chrome In the top right of Chrome, click Keep Reading...

Managing Blocked Numbers, Emails, and Visitors

FuseDesk allows you and your team to easily block specific phone numbers, emails, countries, IP addresses, and more from creating new live chats or cases in your app. When a new message, chat, SMS, or email, etc. comes, we check all of your blocks to see if there are any matches, and if so, immediately Keep Reading...

Draft Emails, Note, and Templates

Ever start replying to a case and then get pulled away by something else? Or start writing a note on a case before heading somewhere else to look up a related case? Fear not! Your hard work is easy to find again with Drafts in FuseDesk! FuseDesk automagically saves your unsent email drafts, unsaved notes, Keep Reading...

Memberium

Turn any WordPress Site Into an Advanced Membership Site That's Integrated with Keap. Memberium lets you use some of Keap's most powerful features in WordPress. With this plugin, you can easily add one-click-upsells, embed legacy order forms, create advanced campaigns, pull e-commerce data and much more. You can easily use all of the automated features Keep Reading...