Ready to link up PlusThis so you can reply to SMS chats right in FuseDesk?
Great! Setting up is near instant. To get started, log into PlusThis and then head to your Account Integrations (in PlusThis under Menu, Manage Account) and click Manage next to your Twilio Integration.
Find the phone number that you own that when texted outside of an SMS Sequence should forward to FuseDesk and toggle the switch next to “Forward to FuseDesk” to “On“.
That’s it! PlusThis will then automatically provision the integration directly to FuseDesk!
Optionally, in FuseDesk, click into Chat Settings under Settings and then PlusThis to edit your default department for PlusThis chats and Save.