If your team is offline and unavailable to respond to a live chat, your website visitors can optionally leave a message if you enable offline messages. If you'd like your visitors to be able to upload images with their offline message, for example a screenshot, you can let them do so. In FuseDesk, head to Keep Reading...
FuseDesk works beautifully with the MemberPress WordPress membership site plugin to help your members get the help they deserve by easily creating new support tickets and live chatting with your membership support team. First, follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk’s plugin for WordPress, your logged in MemberPress members will Keep Reading...
In addition to your Contact and LoggedInUser Merge fields in FuseDesk, you can also leverage a number of powerful FuseDesk specific Merge Fields in your email and note templates. Specifically: ~FuseDesk.CaseNumber~: The case number of the case, for example "ABCD1234" ~FuseDesk.CaseId.~: The case ID of the case, an integer. This is what you'd use for Keep Reading...
Finding, adding, editing, and deleting Contacts in FuseDesk is a breeze! Finding and Editing Contacts From the Contacts page, simply search for the contact you'd like to find using the search bar up top. The search results will show you matching contacts. As you mouse over each row you'll see three action icons on the Keep Reading...
We have all heard the stories of excellent service from Zappos or Nordstrom, so it is only natural to want to take a page from their books and model our own corporate culture or service delivery after theirs. But first we need to evaluate our own customer base and whether or not our customers desire Keep Reading...
When are people in charge of their lives and experiences? Chances are, not very often. So they seek to feel in control of their experiences and certainty in their knowledge of things in small areas, like their transactions with companies. For as many times as those in customer service have heard "the customer is always Keep Reading...
When a company comes to the realization that it's strayed from its core values or desired customer experience, it often results in a new push for its employees to reconnect with customers and to provide better service. This sounds simple enough, but why is it so hard for this approach to succeed? Common missteps in Keep Reading...
In tales of happy customer service experiences, there are common themes. Let's take a look at a sample of stories shared to Reddit by customers about noteworthy experiences they've had. Michael-Bell shared a story about an experience with tech support. Rather than proving to be a frustrating, drawn out experience, he was delighted by the Keep Reading...
Customers don't have time to waste. Efficiency is key. News article after news article talks about the diminished amount of time the average American has these days. It's a pervasive problem that squeezes every single corner of their lives, so the last thing a customer wants to do is invest time they already don't have Keep Reading...
When we're speaking about business, if you ask people to fill in the blank of ______ loyalty, they'll say "Customer Loyalty" nine times out of ten. But what's even more important is a company's loyalty, as it is a necessity in order to build an organization worthy of its customers' loyalty. A customer will never Keep Reading...
