In addition to your Contact and LoggedInUser Merge fields in FuseDesk, you can also leverage a number of powerful FuseDesk specific Merge Fields in your email and note templates.
~FuseDesk.CaseNumber~: The case number of the case, for example “ABCD1234”
~FuseDesk.CaseId.~: The case ID of the case, an integer. This is what you’d use for any API integrations.
~FuseDesk.Subject~ : The case title or subject of the case, for example “Upgrading My Account”
~FuseDesk.Status~ : The case status, for example “New”, “Open”, “Closed”, etc
~FuseDesk.Department~ : The department that the case is assigned to, for example “Support”, “Sales”, etc…
~FuseDesk.FeedbackLink~ : The plain text URL to Rate a Case. This is helpful if you want to let customers rate a case at anytime.
~FuseDesk.FeedbackStars~ : 5x HTML Stars to Rate a Case. This is helpful if you want a more visual rating that with one click allows a customer to rate a case.
~FuseDesk.CaseCloseLink~ : The plain text URL to Close a Case. This is helpful if you want to let customers decide when a case has been resolved.
~FuseDesk.RepFirstName~ : The first name of the rep the case is assigned to.
~FuseDesk.RepLastName~ : The last name of the rep the case is assigned to.