Adding FuseDesk’s Live Chat to your CustomerHub Next Membership Site can be done in one of three ways.

Configuring Your Live Chat

The first step is getting your Live Chat setup.

  1. Login to your FuseDesk App and click Chat Settings under Settings
  2. Click the green Live Chat + button
  3. Configure your chat widget and settings

Adding Live Chat to CustomerHub’s Master Theme

Adding FuseDesk Live Chat to your CustomerHub Master Theme allows for chat to show up on all pages of your membership site.

  1. Log into your CustomerHub admin and then head to Themes under the Gear Icon.
  2. Click the Edit button on your Theme.
  3. Click the Javascript tab.
  4. Paste in your FuseDesk Live Chat embed code from your Live Chat above.
  5. Click the green Publish button.

Adding Live Chat to a CustomerHub Theme Layout

If you’d like FuseDesk’s Live Chat to appear only on certain types of pages, i.e. your product layout, or your profile layouts, you can configure that under Theme Layouts.

  1. Log into your CustomerHub admin and then head to Themes under the Gear Icon.
  2. Click the Edit button on your Theme.
  3. Click the Layouts tab.
  4. Click Customize on the the layout where you’d like to add live chat
  5. Paste in your FuseDesk Live Chat embed code just before the </head> tag
  6. Click the blue Save button
  7. Save and Publish the theme

Adding Live Chat to a CustomerHub Page Template

You can also add FuseDesk Live Chat to a Page Template in CustomerHub so that wherever that page template is used, you’ll have live chat.

  1. Log into your CustomerHub admin and then head to Page Templates under the Gear Icon.
  2. Click into an existing page template – or create a new page template using the blue Plus button.
  3. Click the Add Content button
  4. Choose Code
  5. Paste in your FuseDesk Live Chat embed code from your Live Chat above.
  6. Click the blue Save button

Note that instead of using our chat embed code, you can also use Google Tag Manager to embed your live chat in your CustomerHub site. This makes it easier to centrally manage your other embed codes all in one place without needing to touch CustomerHub!

Pre-Filling a Member’s Name and Email in Live Chat

When a member is logged in, you can even have CustomerHub pre-fill in their name and email so the chat widget doesn’t ask them AND your support team will know exactly who they’re helping!

Wherever you put your live chat code from above, simply add the following code after:

window.FuseDeskChatNS = function(FuseDeskChatNS) {
  FuseDeskChatNS.setClientName('{{user.name}}');
  FuseDeskChatNS.setClientEmail('{{email}}');
}