Pre-Setting a Visitor’s Name on Live Chat

If you already know some information about your website visitors, for example if they’re logged into your membership site, you can easily pre-set their name for Live Chat using some ninja Javascript code.

To make sure your code runs after our live chat has had a chance to initialize, use our FuseDesk Chat Namespace (FuseDeskChatNS) and then use setClientName() like so:

window.FuseDeskChatNS = function(FuseDeskChatNS) {
  FuseDeskChatNS.setClientName('Mr. Kilroy');
}