Live Chat

Adding FuseDesk Live Chat to a Shopify

Adding FuseDesk's Live Chat for Keap and Infusionsoft to your Shopify Site can be done easily right in your theme. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Chat + button Configure your chat widget [...]

Adding FuseDesk Live Chat to a CustomerHub Classic Membership Site

Adding FuseDesk's Live Chat for Keap and Infusionsoft to your CustomerHub Classic Membership Site can be done in a few ways. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and [...]

Can I Customize the Text in Live Chat?

All of the text that your website visitors see in FuseDesk's Live Chat can be customized. In your Live Chat Settings, head down to Customize Text and edit any of the strings shown. This allows you, for example, to configure Live Chat in a different language, or to better represent your brand, style, and language. [...]

The Chat Insights You Need to Delight

FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based [...]

Pre-Setting a Visitor’s Name on Live Chat

If you already know some information about your website visitors, for example if they're logged into your membership site, you can easily pre-set their name for Live Chat using some ninja Javascript code. To make sure your code runs after our live chat has had a chance to initialize, use our FuseDesk Chat Namespace (FuseDeskChatNS) [...]