FuseDesk's native Live Chat for Keap and Infusionsoft allows you to easily set live chat availability for when you want Live Chat to be online on your site. To set what hours you'd like Live Chat to be available on your site, head into your Chat Settings and create or edit a chat widget. Within Keep Reading...
Adding FuseDesk's Live Chat for Keap and Infusionsoft to your CustomerHub Classic Membership Site can be done in a few ways. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and Keep Reading...
FuseDesk Live Chat is built for desktop, tablet, and even mobile and works beautifully regardless of platform. In your Live Chat Settings, you can choose to show just an icon on mobile instead of your live chat title text and you can choose how you'd like to align the chat icon or chat widget. You Keep Reading...
All of the text that your website visitors see in FuseDesk's Live Chat can be customized. In your Live Chat Settings, head down to Customize Text and edit any of the strings shown. This allows you, for example, to configure Live Chat in a different language, or to better represent your brand, style, and language. Keep Reading...
You can configure FuseDesk Live Chat to prompt a visitor for their name and email before they chat, after they write their first message, or not at all. To change this preference, head into your Live Chat Settings and under User Identity, choose the option that you'd like. Regardless of your setting, if your website Keep Reading...
If nobody on your team is available to handle a live chat on your website, FuseDesk can instead take a message and create a case for your team to follow up. To configure offline messages, head into your Live Chat Settings, and under Offline Chat, choose the option to Let Visitors Create a Case. Everything Keep Reading...
FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based Keep Reading...
If you already know some information about your website visitors, for example if they're logged into your membership site, you can easily pre-set their name, email, and additional information for Live Chat using some ninja Javascript code. To make sure your code runs after our live chat has had a chance to initialize, use our Keep Reading...
Adding FuseDesk's Live Chat for Keap and Infusionsoft to your WordPress site can be done with FuseDesk's free WordPress plugin. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Chat + button Configure your chat widget Keep Reading...
Adding FuseDesk's Live Chat to your Infusionsoft and Keap Landing Pages can help you to increase conversions by answering your prospects questions before they opt-in. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed code. Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Keep Reading...
