FuseDesk allows you and your team to easily block specific phone numbers, emails, countries, IP addresses, and more from creating new live chats or cases in your app. When a new message, chat, SMS, or email, etc. comes, we check all of your blocks to see if there are any matches, and if so, immediately Keep Reading...
Ready to receive phone calls from your prospects and customers right in FuseDesk? With inbound phone call handling for FuseDesk, you can not just make outbound phone calls from FuseDesk, but also receive them right in your FuseDesk app! To get started, you'll want to connect Twilio under Chat Settings in FuseDesk. Once you've added Keep Reading...
Ready to link up Twilio so you can reply to SMS chats right in FuseDesk? In FuseDesk, click into Chat Settings under Settings and then click Create New on the Twilio tile. You'll need your Account SID as well as your Auth Token both of which you can find in your Twilio Console. After you've Keep Reading...
By default, when you're viewing your list of chats, we show you unassigned and active chats. If you're looking for a recently closed chat, however, you can click on the View Recently Closed Chats link at the bottom of the chats list. This will quickly show you all chats that were recently closed!
If your team is offline and unavailable to respond to a live chat, your website visitors can optionally leave a message if you enable offline messages. If you'd like your visitors to be able to upload images with their offline message, for example a screenshot, you can let them do so. In FuseDesk, head to Keep Reading...
Sometimes as a rep you might find yourself in a spammy chat and want to not just end the chat but prevent that user from starting another chat with you again. In FuseDesk you can easily block a user right from your Chat View. At the bottom of the chat, simply click the Block User Keep Reading...
Adding FuseDesk's Live Chat to a ClickFunnels page can help you to increase conversions by answering your prospects questions before they opt-in. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed code. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your Keep Reading...
You can easily add FuseDesk's Live Chat to your website built using the GoDaddy Website Builder. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Live Chat to Keep Reading...
Adding FuseDesk's Live Chat to your CustomerHub Next Membership Site can be done in one of three ways. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Live Keep Reading...
Adding FuseDesk's Live Chat to your Webflow powered site can be done in a few ways. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Live Chat to Keep Reading...
