Delight your customers. Convert more prospects. Add FuseDesk's Live Chat to your Kajabi Website in one of two ways. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under SettingsClick the green Live Chat + buttonConfigure your chat widget and settings Adding Keep Reading...
Depreciation NoticeAs of April, 2023, Twitter is no longer supported in FuseDesk due to Twitter's API changes. Easily connect Twitter to FuseDesk so that you can chat on-one-on with your prospects and customers over Twitter Direct Message (DM). Twitter is available for FuseDesk Enterprise apps. Adding an Account To add Twitter to your FuseDesk app, Keep Reading...
FuseDesk PRO and Enterprise plans can configure Data Retention Settings in FuseDesk to control when certain kinds of data is automatically archived, anonymized, and deleted. Five data objects are currently supported, specifically Cases, Chats, Reps, Contacts, and Emails. These three steps - Archival, Anonymization, and Deletion - happen, if configured, in that specific order. You Keep Reading...
FuseDesk works beautifully with the MemberPress WordPress membership site plugin to help your members get the help they deserve by easily creating new support tickets and live chatting with your membership support team. First, follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk’s plugin for WordPress, your logged in MemberPress members will Keep Reading...
FuseDesk works beautifully with your LearnDash Learning Management System (LMS) to help your students get the help they deserve by easily creating new support cases and starting live chats. Follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk’s plugin for WordPress, your logged in members will be able to view their Keep Reading...
FuseDesk's Live Chat allows you to set custom meta data about your website visitors so your team can better assist your prospects and customers. For example, you might want to set what Membership Level a logging in Member has. Or what company a logging in user works for. Or what version of your app a Keep Reading...
After you've installed our Live Chat Widget on your site, you can programmatically toggle the chat widget open and closed using Javascript. Use FuseDeskChatNS.toggle() to toggle the widget open and closed. To make sure that the you don't try and toggle the chat widget before it's loaded, you can wrap your code inside of FuseDesk Keep Reading...
Visitors to your website who start a live chat with your support team can easily attach media to their chat conversation. After starting a FuseDesk Live Chat, attaching images is enabled and can be done in one of three easy ways. First, your visitor can click the image icon to select an image or photos Keep Reading...
Ready to connect Facebook Messenger to your FuseDesk App? FuseDesk's native Facebook Messenger integration allows your customers and prospects to message your Facebook Pages and get the support they deserve right from your team in FuseDesk. When a new message comes in to a connected Facebook Page, a Chat will be created in FuseDesk. Your Keep Reading...
If you'd like to automatically greet visitors on your website with custom live chat messages, you can create a FuseDesk Automation to do just that! Head on over to Automations under Settings and click to Add New. Select "A visitor is on your site" as the When, enter a Name for your Automation and then click Keep Reading...
