FuseDesk PRO and Enterprise plans can configure Data Retention Settings in FuseDesk to control when certain kinds of data is automatically archived, anonymized, and deleted. Five data objects are currently supported, specifically Cases, Chats, Reps, Contacts, and Emails. These three steps - Archival, Anonymization, and Deletion - happen, if configured, in that specific order. You [...]
When an unassigned email is Ignored or marked as Spam, it'll end up in your Trash. Hovering over an item in your Trash will show you who deleted the email and when it was deleted. Emails that don't have ignored data, for example auto-responders, won't show who ignored them. In addition, emails ignored by an Automation [...]
When FuseDesk automatically filters autoreply and computer generated emails for you, they're sent to the Trash as an Automated Email. You can easily see these emails on the Trash page and they'll be flagged with a Automated Email tag.