To change the name of a department in FuseDesk, head to Departments under Settings and click the name of the department you want to rename. At the bottom of the department editor is a Rename Department button. Click Rename Department and enter a new department name to change the name of your department. Renaming vs. [...]
FuseDesk can automatically follow up with your customers after you close their case and ask them for feedback. Simple head to Departments under Settings and select a department to configure. Head on down to Ratings and Feedback. The Feedback Delay determines how long after a case is closed you’d like us to ask for feedback. By default [...]
To configure your departments, click on Preferences on the left hand side and then Departments. Note: You must be an admin to modify your department settings. If you have multiple departments, you’ll be able to choose the default department for new reps up top. Next, you’ll see a list of your departments and who is [...]
