Each time that you log into FuseDesk, we'll ask you to login using your email and password. For some users, this may be your KeapID and Keap Password. Security Matters All of your FuseDesk activity is sent over SSL. This activity includes logging in with your KeapID and password. Your actual password is never sent Keep Reading...
To setup email forwarding with Microsoft Office 365, follow these simple steps: Log in to your Exchange Admin Center. In the Recipients section, click Contacts. Click the Plus Sign (+) to add a New Contact For the Display Name, enter FuseDesk For the External Email Address, enter [email protected] where YOURAPPNAME is the name of your FuseDesk/Infusionsoft app Click Keep Reading...
Keap has Sunset Legacy API Keys In 2024, Keap sunset their "Legacy API Keys" and FuseDesk has since moved to Keap's oAuth API. You no longer need to use a Keap App Name or Encrypted API Key to connect FuseDesk to Keap. This page is online for historical purposes and is no longer relevant. If Keep Reading...
FuseDesk works beautifully with your WordPress site and helps your website visitors easily open new support tickets directly into FuseDesk. If you are using a supported Membership Site like iMember360, Wishlist, Memberium, or WisP, we'll even pre-fill in all the members information so they just have to write their question. And... logged in members can view Keep Reading...
After you launch your FuseDesk App, you can easily import your previous case history, departments, and contacts from Desk.com. Any contacts that are attached to cases will be added to your Infusionsoft application. All of your departments will then be created in FuseDesk. And lastly, all of your cases and case history including notes and emails will Keep Reading...
You can easily import your data into FuseDesk from other help desk applications. Currently, importing into FuseDesk is supported from: Keep Reading…
Your profile photo can easily be updated by editing your preferences and clicking the link to update your photo. Your photo shows up in case history and through the application to represent you, and your team will love seeing your smiling face throughout FuseDesk! To edit your profile, either click on Settings and Preferences, or Keep Reading...
When you call an Infusionsoft contact via FuseDesk, you’ll need to have an outbound CallerID setup. Outbound CallerIDs are set on a department by department basis. Your CallerID can be your company’s main number, a department or brand specific number, or anything you like. Keep Reading…
One of the most powerful automations in FuseDesk is the ability to run automation on inbound emails. Some emails - like Authorize.net receipts - aren't support related emails and shouldn't be coming into your support queue. There are two ways to handle these "non case" emails so you and your team can stay focused on actual customer inquiries. Keep Reading...
Phone Tag can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Phone Tag to send email notifications to your support address and FuseDesk will handle the rest. Log into your Phone Tag account. Navigate to Account Settings. Click on Email Delivery Options where Keep Reading...