Setup

//Setup

How Do I Ignore Authorize.net Receipts Using Email Rules?

One of the most powerful automations in FuseDesk is the ability to run automation on inbound emails.  Some emails - like Authorize.net receipts - aren't support related emails and shouldn't be coming into your support queue. There are two ways to handle these "non case" emails so you and your team can stay focused on actual customer inquiries. [...]

2015-09-10T21:27:42+00:00Help, Setup|0 Comments

Phone Tag Voicemails in Infusionsoft

Phone Tag can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Phone Tag to send email notifications to your support address and FuseDesk will handle the rest. Log into your Phone Tag account. Navigate to Account Settings.  Click on Email Delivery Options where [...]

2017-05-22T15:32:40+00:00Help, Setup|0 Comments

Vocalocity (Vonage Business) Voicemails in Infusionsoft

Vonage Business (previously Vocalocity PBX) can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Vocalocity PBX to send email notifications to your support address and FuseDesk will handle the rest. Log into your Vonage Business account and edit your Settings. Navigate to your [...]

2017-05-22T15:32:40+00:00Help, Setup|0 Comments

Packet 8 8×8 Voicemails in Infusionsoft

Packet 8 (8x8) can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Packet 8 (8x8) to send email notifications to your support address and FuseDesk will handle the rest. Log into your Account Manager.  Select Phone System, then View All Extensions. [...]

2017-05-22T15:32:41+00:00Help, Setup|0 Comments

Ring Central Voicemails in Infusionsoft

Ring Central can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Ring Central to send email notifications to your support address and FuseDesk will handle the rest. Log into your Ring Central account and edit your Settings. Navigate to Messages Click Notifications to configure your [...]

2017-05-22T15:32:42+00:00Help, Setup|0 Comments

PATLive Messages in Infusionsoft

PALive can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure PATLive to send email notifications to your support address and FuseDesk will handle the rest. There are three easy ways to change your notification email address to your FuseDesk support address. [...]

2017-05-22T15:32:42+00:00Help, Setup|0 Comments

Google Voice Voicemails in Infusionsoft

Google Voice can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Google Voice to send email notifications to your support address and FuseDesk will handle the rest. Log into your Google Voice, and click on the gear icon to edit your Settings. [...]

2015-09-10T10:57:04+00:00Help, Setup|0 Comments

Grasshopper Voicemails in Infusionsoft

Grasshopper can easily send your voicemails - and even voicemail transcripts - right into Infusionsoft through FuseDesk. All you need to do is configure Grasshopper to send email notifications to your support address and FuseDesk will handle the rest. Log into your Grasshopper account, and edit your Extension. The notifications section is where you can enter [...]

2017-05-22T15:32:43+00:00Help, Setup|0 Comments

Voicemails in FuseDesk and Infusionsoft

FuseDesk supports many leading voicemail and answering service providers in that when we get an email from your service, we’ll look in your Infusionsoft account for contacts with the phone number the call came from. If we find one contact (and only one), we’ll link the email up automatically. If not, the email will still [...]

2017-05-22T15:32:44+00:00Cases, Help, Setup|0 Comments