Setup

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Upgrading from Desk.com to FuseDesk for Infusionsoft

After you launch your FuseDesk App, you can easily import your previous case history, departments, and contacts from Desk.com. Any contacts that are attached to cases will be added to your Infusionsoft application. All of your departments will then be created in FuseDesk. And lastly, all of your cases and case history including notes and emails will [...]

How Do I Ignore Authorize.net Receipts Using Email Rules?

One of the most powerful automations in FuseDesk is the ability to run automation on inbound emails.  Some emails - like Authorize.net receipts - aren't support related emails and shouldn't be coming into your support queue. There are two ways to handle these "non case" emails so you and your team can stay focused on actual customer inquiries. [...]

Phone Tag Voicemails in Infusionsoft

Phone Tag can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Phone Tag to send email notifications to your support address and FuseDesk will handle the rest. Log into your Phone Tag account. Navigate to Account Settings.  Click on Email Delivery Options where [...]

Vocalocity (Vonage Business) Voicemails in Infusionsoft

Vonage Business (previously Vocalocity PBX) can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Vocalocity PBX to send email notifications to your support address and FuseDesk will handle the rest. Log into your Vonage Business account and edit your Settings. Navigate to your [...]

Packet 8 8×8 Voicemails in Infusionsoft

Packet 8 (8x8) can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Packet 8 (8x8) to send email notifications to your support address and FuseDesk will handle the rest. Log into your Account Manager.  Select Phone System, then View All Extensions. [...]

Ring Central Voicemails in Infusionsoft

Ring Central can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Ring Central to send email notifications to your support address and FuseDesk will handle the rest. Log into your Ring Central account and edit your Settings. Navigate to Messages Click Notifications to configure your [...]