Packet 8 (8x8) can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Packet 8 (8x8) to send email notifications to your support address and FuseDesk will handle the rest. Log into your Account Manager. Select Phone System, then View All Extensions. Keep Reading...
Ring Central can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Ring Central to send email notifications to your support address and FuseDesk will handle the rest. Log into your Ring Central account and edit your Settings. Navigate to Messages Click Notifications to configure your Keep Reading...
PALive can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure PATLive to send email notifications to your support address and FuseDesk will handle the rest. There are three easy ways to change your notification email address to your FuseDesk support address. Keep Reading...
Google Voice can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk. All you need to do is configure Google Voice to send email notifications to your support address and FuseDesk will handle the rest. Log into your Google Voice, and click on the gear icon to edit your Settings. Keep Reading...
Grasshopper can easily send your voicemails - and even voicemail transcripts - right into Infusionsoft through FuseDesk. All you need to do is configure Grasshopper to send email notifications to your support address and FuseDesk will handle the rest. Log into your Grasshopper account, and edit your Extension. The notifications section is where you can enter Keep Reading...
FuseDesk supports many leading voicemail and answering service providers in that when we get an email from your service, we’ll look in your Infusionsoft account for contacts with the phone number the call came from. If we find one contact (and only one), we’ll link the email up automatically. If not, the email will still Keep Reading...
Legacy Web Forms, by default, sent from [email protected], don’t have a text body, and all have the same boring subject line which doesn’t make it easy for you to respond to and help out customers! To really get your FuseDesk system humming with Infusionsoft’s Legacy Web Forms, you’ll want to turn off the “Send me Keep Reading...
Appointment Automation can be a life saver! Scheduling appoints that fit the schedule of an employee and client can be very time consuming. Emails can be exchanged multiple times before a time can be scheduled and often that appointment slot may be taken. We now work with Appointment core, which you can now integrate appointment core with FuseDesk. Keep Reading...
With Campaign Builder you can create and open cases via an HTTP post that will feed right into FuseDesk. Just follow these steps: In Campaign Builder, create a new campaign, name and save it. You can add a Welcome email, Apply tags, etc. Then, grab HTTP Post under Process. In Post URL enter https://YOURAPPNAME.fusedesk.com/api/v1/cases Under Keep Reading...
Using the feedback in FuseDesk will allow you to find out how well your support teams are handling cases in real-time or over time. Let’s configure your feedback settings: In FuseDesk, go to Preferences, then Departments. Ratings and Feedback will be at the bottom Configure feedback settings by department. Feedback Delay - How long after Keep Reading...