Packet852Packet 8 (8×8) can easily send your voicemails – and even voicemail transcripts – right into Infusionsoft through FuseDesk.

All you need to do is configure Packet 8 (8×8) to send email notifications to your support address and FuseDesk will handle the rest.

  1. Log into your Account Manager. 
  2. Select Phone System, then View All Extensions.
  3. Find the extension whose voicemail options you wish to edit and click Edit Extension.vogs19-2
  4. On the Voicemail Settings line, click the + button. Here you can edit your Voicemail Notification Via Email.
  5. Enter the email address you would like notifications sent when your extension receives a voicemail.
  6. Choose your notification preference: email with link and attachment
  7. Click Save Changes to save your settings

To test your setup, call and leave yourself a voicemail. Your voicemail should then come right into FuseDesk!