How do I Customize the Ratings and Feedback System?

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Find out how well you are taking care of your customers by asking them directly using the rating and feedback system within FuseDesk.

Enable and customize the rating and feedback settings in your department editor in a few simple steps:

  1. Go to Preferences, then Departments. Ratings and Feedback will be located toward the bottom of that page.
  2. From here you can adjust by department and support rep things like timing to ask for feedback, sample set, and feedback template.
  3. Click Update Department to save.

Feedback will now be visible just above the case history.  The customer has the option of a 0-5 star ranking and open comment field.  The customized timing and sample set will also be shown.

For more details, this was covered in depth as a part of our April 2013, Mastermind Call.

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