MasterMind Call: December, 2016

On this month’s call, we discussed: Personalized Support Best Practices; NEW! Advanced Automation Rules; NEW! Slack Integration; NEW! Case Tag Management; Strategic Planning for 2017

Note Template Ideas

  • Phone Call Scripts
  • Procedural Checklists
  • Frequently Used Notes (like “Left Voicemail…”)

Strategic Planning (Free Gift)

On this call, our guest speaker Laura Posey, shared best practices for Strategic Planning in the new year. Pickup Your Personal Strategic Plan Assessment Special Report as a special gift for the FuseDesk Family!



  1. Mark December 17, 2016 at 12:11 am - Reply

    Awesome, MM call! I’m brand new but liked the info presented. FMI what program does your company use to record the computer screen and for annotating and hosting the video.

    Id love to add recorded video into our case actually show our customers a answer or a how to…thx.

    • FuseDesk December 19, 2016 at 9:23 am - Reply

      Thanks for the great feedback, Mark! We love Jing by TechSmith for recording quick video snippets and how to videos for customer support replies.

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