You can easily use FuseDesk Workflows for your Kanban Board in just a few quick steps.
To get started, head to Workflows and click the Plus button to create a New Workflow.
Name your Workflow something like “Kanban Board”.
For Column Field choose Case Tags.
For View Filter you’ll likely only want the Status as Active and perhaps some additional filters like by Department or Case Tag.
You can leave Sorting as Last Responded To and Sharing as Everyone.
Under Columns, create some new Case Tags and arrange them in the order that you’d like.
Perhaps you’ll want tags like “To Do”, “In Progress”, “In Review”, “Blocked”, and “Done”.
Click Save and enjoy seeing your cases now organized in a Kanban board with your newly formed case tags!
Simply click and drag your cases between columns as you move them forward through your workflow!
Note that if you created all of your case tags just now you might need to apply those tags to some of your cases for them to show up in the workflow.