If you’re FuseDesk app is connected to Infusionsoft as your CRM, you have the option of logging into FuseDesk using your InfusionsoftID and Infusionsoft password.

This let’s you log into FuseDesk using the same username and password as your Infusionsoft account.

If you’re not be able to login it may be because:

No Infusionsoft App?

If you don’t have Infusionsoft, you won’t be able to login to FuseDesk using your InfusionsoftID.

First, create a new Infusionsoft app and then you’ll be able to connect FuseDesk to Infusionsoft and login using your InfusionsoftID.

On the Infusionsoft website, use the navigation bar at the top to get started:

You can get set up your Infusionsoft app here: https://www.infusionsoft.com

Infusionsoft Password Changed?

If your password for Infusionsoft has changed, you’ll need to login to FuseDesk using your updated password.

Infusionsoft periodically requires you to update your password.

When your password changes in Infusionsoft, your password will have changed to the same new password in FuseDesk, too.

The best way to test this is to make sure you can log into Infusionsoft. Once you can get back into Infusionsoft, use the same username and password for FuseDesk.

You can reset your Infusionsoft password directly with Infusionsoft.

Infusionsoft App Locked Out?

It’s possible that your Infusionsoft app has been cancelled or locked out.

If that’s happened, you’ll need to contact Infusionsoft/Keap support to restore your app.

Infusionsoft User Disabled?

It’s possible that your InfusionsoftID no longer has access to the app you’re trying to authenticate with.

The best way to test this is to make sure you can log into Infusionsoft. Once you can get back into Infusionsoft, use the same username and password for FuseDesk.

Check with your Infusionsoft admin or Infusionsoft/Keap support to make sure you can access your app.

If you need assistance with unlocking your Infusionsoft account you can do so here: https://www.infusionsoft.com/about/contact. This page has different phone numbers you can call or scroll down until you see the link to their chat support.

Password Manager Remembering an Old Password?

Browsers and Password Managers (like LastPass, OnePassword, etc…) like to remember your old passwords for you.

If your Infusionsoft password has changed, it’s possible that your browser or password manager is remembering your old password when you try and login to FuseDesk.

Type out or paste in your updated password and/or update your password for FuseDesk in your browser / password manager.