If you’d like to see which reps have logged in, which reps have been deactivated, or invite a rep to log into FuseDesk, visit your Support Reps page.
On this page you may see three groups of users.
The Active Users up top shows you all users who have active FuseDesk accounts and when they last logged in. Click Deactivate next to a rep to disable their login and hide their name on the side bar when they have no cases.
The Disabled Users section will show you any logins that have been deactivated. Click Reactive next to any rep’s name to instantly reactivate their login.
If any of your Infusionsoft users haven’t yet logged into FuseDesk, you’ll see them listed at the bottom. Next to each name, you’ll have the option to click and invite them to FuseDesk. This will send them a friendly email invite with instructions on how to login.
If you’d like to manage which reps are in which department, you can easily change this in your Departments.