How do I change the department that cases are assigned to when I take a case?

//, Departments, Preferences, Reps/How do I change the department that cases are assigned to when I take a case?

When you take a case, it’s immediately assigned to you in your default department.

You can adjust your default department by click on Preferences and then adjusting your default department there.

If at any time you want to take a case to a different department than your default department, simply Assign the case to yourself in the other department instead of taking it.

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