FuseDesk allows you and your team to easily block specific phone numbers, emails, countries, IP addresses, and more from creating new live chats or cases in your app. When a new message, chat, SMS, or email, etc. comes, we check all of your blocks to see if there are any matches, and if so, immediately Keep Reading...
By default, team member logins to FuseDesk expire every 90 days. This security best practice can help you with security compliance policies that you may have in your business or be required to have by third parties. Enterprise apps can customize this setting from App Options and adjust password expiry shorter or longer, or even Keep Reading...
Ever start replying to a case and then get pulled away by something else? Or start writing a note on a case before heading somewhere else to look up a related case? Fear not! Your hard work is easy to find again with Drafts in FuseDesk! FuseDesk automagically saves your unsent email drafts, unsaved notes, Keep Reading...
Turn any WordPress Site Into an Advanced Membership Site That's Integrated with Keap. Memberium lets you use some of Keap's most powerful features in WordPress. With this plugin, you can easily add one-click-upsells, embed legacy order forms, create advanced campaigns, pull e-commerce data and much more. You can easily use all of the automated features Keep Reading...
Keap has Sunset Legacy API Keys In 2024, Keap sunset their "Legacy API Keys" and FuseDesk has since moved to Keap's oAuth API. You no longer need to use a Keap App Name or Encrypted API Key to connect FuseDesk to Keap. This page is online for historical purposes and is no longer relevant. If Keep Reading...
Calling all Power Users! Step up your game with Keyboard Shortcuts (aka "Hotkeys") in FuseDesk. Navigating around your FuseDesk app is a breeze with our keyboard shortcuts. Click the ( ? ) Help Icon in the top right of any FuseDesk page and we'll show you what keys are available for the view that you're Keep Reading...
Many FuseDesk reports average data in a period of time for you, for example, the average first response time per week or the average case rating per month. At the top of reports that average data, we'll show you the Average of the Average in the report legend. It's important to note that an Average Keep Reading...
Ready to receive phone calls from your prospects and customers right in FuseDesk? With inbound phone call handling for FuseDesk, you can not just make outbound phone calls from FuseDesk, but also receive them right in your FuseDesk app! To get started, you'll want to connect Twilio under Chat Settings in FuseDesk. Once you've added Keep Reading...
Appointment Scheduling has never been easier now that FuseDesk connects to your favorite calendaring tools with Zapier. This empowers your team to automatically create and update FuseDesk cases as your prospects and customers schedule, cancel, and reschedule events. FuseDesk connects to your favorite self-scheduling calendar tools like Calendly, AppointmentCore, ScheduleOnce, Google Calendar, and more. To Keep Reading...
Want to send a scheduled email later with a delayed email reply? It's easy to do right from a case in FuseDesk! Click on the Reply tab to reply by email. Choose a template if you like. And compose your email reply. Then, instead of clicking to send now, click the dropdown arrow on the Keep Reading...
