Chatting with your Keap and Infusionsoft Contacts right on your website is as easy as can be with FuseDesk's native Live Chat for Keap and Infusionsoft. To get started: Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Chat + button Configure your chat widget and settings Copy the Keep Reading...
Help Desk Migration is a data migration solution that allows to quickly and accurately move the support records from your previous help desk to FuseDesk. When upgrading to a new support ticketing platform, you need to transition tons of help desk data. This can be a burdensome process for those not familiar with it, but Keep Reading...
To help you focus on actual emails from real prospects and customers, we have a number of built in automatic filters in FuseDesk to detect and ignore auto-responders, auto-generated emails, and out of office like emails. Any emails that look like these kind of automated emails will be discarded into the Trash for you. Specifically, Keep Reading...
You can create cases in FuseDesk directly from within Keap's Campaign Builder. To do so you will first need to create an API key in FuseDesk. You can create your API key following these steps: In FuseDesk, go to Settings -> API Keys. Click + New Key. In the window that will open give your API Keep Reading...
You can invite anyone to be a rep in FuseDesk even if they don't have an Infusionsoft Seat when you're on a FuseDesk Enterprise plan. Simple head to Support Reps under Settings and click on Invite New User. Enter in your team member's name and email and click on Send Invitation!
Ready to integrate your third party app to FuseDesk? The first thing you'll need to do is setup an API Key. You'll need to be an Infusionsoft or FuseDesk admin to manage API Keys. In your FuseDesk app, click into API Keys under Settings. Click on + New Key Add any API Key Name you Keep Reading...
Welcome to the latest version of FuseDesk, v3.10! Like all of our releases, this update includes some major updates, some minor updates, and some bug fixes of note. Inline Images, Gravatars, Alignment, Signatures, and Sizing HTML Email Templates now support inline/embedded images so you can add things like your company logo or social media icons Keep Reading...
Welcome to the latest version of FuseDesk, v3.9! Like all of our releases, this update includes some major updates, some minor updates, and some bug fixes of note. HTML Emails! The most major update in this release that our team has been hard at work at is the support of HTML Emails - both inbound and Keep Reading...
FuseDesk Supports clean HTML email both from your customers and back out to your customers. Email HTML is limited to basic formatting like bolding, italicizing, and coloring text; and using simple lists. You can even drag and drop or insert images! Rich HTML is available whether you're replying via email on a case view, from Keep Reading...
Authorize.net receipts (like PayPal receipts, order confirmations, and many other "notification" like emails) aren't support tickets and shouldn't be cluttering up your help desk. To send your authorize.net receipts somewhere besides FuseDesk: Log into your Authorize.net Merchant Interface at https://account.authorize.net Click User Profile in the main left side menu. Click Edit Profile Information. Change the Keep Reading...
