If nobody on your team is available to handle a live chat on your website, FuseDesk can instead take a message and create a case for your team to follow up. To configure offline messages, head into your Live Chat Settings, and under Offline Chat, choose the option to Let Visitors Create a Case. Everything Keep Reading...
Seamlessly integrate text messaging into Infusionsoft for your business. Send Conversation Starting Text Messages from Campaign Builder ALL sales happen in conversations. You want more sales? Have more conversations. Stop pushing people to buy and start engaging them in text message conversations and watch your profits soar! Drop a couple text messages that ask conversation Keep Reading...
FuseDesk Chat Messages may be able to show you the delivery status of a message, i.e. if it was sent, delivered, or encountered an error during delivery. Delivery Status is only supported by some platforms and if we have delivery data, we'll show it to you in the chat view. While a message is sending Keep Reading...
FuseDesk Chat (including Live Chat, SMS Text Chat, and more!) can provide you and your team with the insights you need to know to best assist your customers. These helpful bits of information are presented to you on the right hand side of your chat. When FuseDesk knows who is messaging you (for example based Keep Reading...
,Note: At this time SMS is invite only, but... you can Contact Us and request early access to SMS if you're interested! You can easily send a new outbound SMS/Text message to your customer right from a case in FuseDesk. Click on the SMS tab on the Case Actions, write your message, and click Send! Alternatively, Keep Reading...
If you already know some information about your website visitors, for example if they're logged into your membership site, you can easily pre-set their name, email, and additional information for Live Chat using some ninja Javascript code. To make sure your code runs after our live chat has had a chance to initialize, use our Keep Reading...
Adding FuseDesk's Live Chat for Keap and Infusionsoft to your WordPress site can be done with FuseDesk's free WordPress plugin. Configuring Your Live Chat The first step is getting your Live Chat setup. Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Chat + button Configure your chat widget Keep Reading...
Ready to start delighting your customers with SMS text messaging support? FuseDesk for Keap and Infusionsoft can help you do just that. When your customers text you at one of your configured numbers, we'll start a new chat thread for your team and automatically assign the text conversation to the right department. Even better, when Keep Reading...
Adding FuseDesk's Live Chat to your Infusionsoft and Keap Landing Pages can help you to increase conversions by answering your prospects questions before they opt-in. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed code. Login to your FuseDesk App and click Chat Settings under Settings Click the green Live Keep Reading...
Adding FuseDesk's Live Chat to your Infusionsoft by Keap Order Forms, Order Form Themes, and Shopping Cart Themes can help you to increase conversions by answering your prospects questions at their point or purchase. Finding Your Live Chat Embed Code The first step is getting your Live Chat embed code. Login to your FuseDesk App and Keep Reading...
