Depreciation NoticeAs of April, 2023, Twitter is no longer supported in FuseDesk due to Twitter's API changes. Easily connect Twitter to FuseDesk so that you can chat on-one-on with your prospects and customers over Twitter Direct Message (DM). Twitter is available for FuseDesk Enterprise apps. Adding an Account To add Twitter to your FuseDesk app, Keep Reading...
FuseDesk PRO and Enterprise plans can configure Data Retention Settings in FuseDesk to control when certain kinds of data is automatically archived, anonymized, and deleted. Five data objects are currently supported, specifically Cases, Chats, Reps, Contacts, and Emails. These three steps - Archival, Anonymization, and Deletion - happen, if configured, in that specific order. You Keep Reading...
FuseDesk works beautifully with the MemberPress WordPress membership site plugin to help your members get the help they deserve by easily creating new support tickets and live chatting with your membership support team. First, follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk’s plugin for WordPress, your logged in MemberPress members will Keep Reading...
FuseDesk works beautifully with your LearnDash Learning Management System (LMS) to help your students get the help they deserve by easily creating new support cases and starting live chats. Follow our instructions to install and setup your FuseDesk WordPress plugin. With FuseDesk’s plugin for WordPress, your logged in members will be able to view their Keep Reading...
FuseDesk's Live Chat allows you to set custom meta data about your website visitors so your team can better assist your prospects and customers. For example, you might want to set what Membership Level a logging in Member has. Or what company a logging in user works for. Or what version of your app a Keep Reading...
After you've installed our Live Chat Widget on your site, you can programmatically toggle the chat widget open and closed using Javascript. Use FuseDeskChatNS.toggle() to toggle the widget open and closed. To make sure that the you don't try and toggle the chat widget before it's loaded, you can wrap your code inside of FuseDesk Keep Reading...
If you have changed CRMs or are simply no longer using your CRM, you can easily disconnect FuseDesk from existing CRM. To disconnect FuseDesk from your CRM, login to FuseDesk as an admin and head to App Options under Settings. Scroll down to CRM and click the red Disconnect CRM button. Depending on your CRM, Keep Reading...
In addition to your Contact and LoggedInUser Merge fields in FuseDesk, you can also leverage a number of powerful FuseDesk specific Merge Fields in your email and note templates. Specifically: ~FuseDesk.CaseNumber~: The case number of the case, for example "ABCD1234" ~FuseDesk.CaseId.~: The case ID of the case, an integer. This is what you'd use for Keep Reading...
ActiveCampaign Users can easily log into FuseDesk as reps. They just need to be invited to FuseDesk or linked to an existing FuseDesk rep. Once a FuseDesk Rep is linked to an ActivateCampaign User, their FuseDesk case activity will be properly linked to their User inside of ActiveCampaign. Inviting ActiveCampaign Users to FuseDesk There are Keep Reading...
Your ActiveCampaign Tags are available for your team to use inside of FuseDesk. From a case, click Automation and choose which ActiveCampaign Tag you’d like to apply to your Contact. Click Apply and the contact will be tagged inside of ActiveCampaign. Tagging a contact is a great way to trigger powerful automations in ActiveCampaign without Keep Reading...
